Developer Support Manager
4 weeks ago
**Come join us We are a fast-growing U.S.based startup in Seattle, Washington with teams in Canada, the US and a growing office in Indonesia.** Founded by industry veterans from EA, LucasArts, and EpicGames with years of experience building and operating live systems, our company crafts technology solutions to serve game studios that are making the next generation of games. We offer competitive salaries, a full range of health benefits, social and sports activities, learning and development opportunities, and much, much more.
We believe that the best companies are ones where employees are empowered to make decisions, obsess about what’s best for users, and are not afraid to make mistakes and learn from them. Our culture is based on humility, openness to feedback, and collaboration which we feel results in the best performing teams and is the most beneficial to everyone's growth.
**Position Summary**
As a Developer Support Manager, you will work closely with the support engineering team and clients' developers in supporting integration, troubleshooting, and launching for a variety of online features. You will be responsible for overseeing, managing, and allocating the support engineering team to ensure timely delivery and overall customer satisfaction. You will also be expected to maintain a knowledge base article to improve overall developer support experiences.
**Essential Functions/Responsibilities**
The Developer Support Manager is accountable for the following functions and responsibilities:
- Working closely with client project managers in communicating, tracking, and managing issues from day-to-day operations with clients and the internal engineering team.
- Triaging and prioritizing incoming support issues and ensuring delivery against agreed-upon SLA.
- Overseeing the support engineering team and ensuring resources are accurately allocated based on the prioritization and load.
- Working with the support engineering team to maintain good ticket performance and satisfaction.
- Creating, updating, and reviewing knowledge base articles to help improve overall client experience.
- Improving overall client support experience in measurable and repeatable ways.
- Working closely with the technical product manager in maintaining the support engineer rotation schedule.
- Working closely with the release manager in maintaining and prioritizing hotfixes
- Participating in escalation on-call rotation.
**Qualifications/Experience Required**
- Proven experience as developer support or technical customer support
- Proven experience in writing technical and support content
- Proven project management experience
- Proven experience in managing end-to-end issue lifecycle, from client, to engineering team, to resolution
- Able to communicate complex technical topics to customers and coworkers of varying technical skill levels
- Affinity for multitasking with precision
- Capacity to accept and utilize constructive criticism
- Critical thinking paired with strong execution
- Self-motivated
- Excellent written and verbal communication skills
- Highly technical
- 2+ years developer support or technical customer support experience
- 2+ years of experience working in games or systems that support game development
- A degree in Computer Science or equivalent experience
- Prior experience in implementing new processes and workflows
- Prior experience working on account management systems
- Prior experience working on eCommerce platforms
- Prior experience working on data analytics platforms
- Prior experience working with cloud providers and server providers
- Prior software development experience
- Prior AAA game experience
- Familiar with commercial game engines
- Prior experience working with distributed teams
-
Business Development
3 days ago
Sleman, Indonesia Volantis Technology Full timeIdentify and research potential clients - Develop and maintain client relationships - Coordinate with sales teams to develop mutually beneficial proposals - Negotiate contract terms with clients and communicate with stakeholders - Monitor project teams to ensure contracts are executed as agreed - Gather useful information from customer and competitor data -...
-
Application Support Engineer
1 week ago
Sleman, Indonesia PT Mitra Solusi Telematika Full timePT Mitra Solusi Telematika (MST) operates as an information technology company within the MahaDasha Group under Tiara Marga Trakindo (TMT). Established in March 1999, MST serves as the primary center for cutting-edge IT solutions and digital transformation across the entire TMT Group. We provide an exceptional range of IT solutions, digital and analytical...
-
Web Developer
2 weeks ago
Sleman, Indonesia PT Qwords Company International Full timeWrite clean code to develop responsive web design - Perform test to optimize UI/UX and collaborate with back-end developers to integrate API or plugins - Gather and define technical and design requirements - Provide support to internal teams - Build reusable code and libraries for future use - Willing to work on site (Sleman-DIY) - Proficient Knowledge in...
-
Back End Developer
4 days ago
Sleman, Indonesia MadeIndonesia Full time**About us**: MadeIndonesia is a Digital Services Company that was founded in 2012. What started with outsourcing only web development has now become a complete service package. In addition to web development, we do graphic design, video marketing, and data input work. We're working for Dutch clients and customers. All employees work from our office in...
-
Career and Talent Management Specialist
1 week ago
Sleman, Indonesia Niagahoster Full timeNiagahoster is a tech company based in Yogyakarta that provides web-hosting services. As a Career & Talent Management Specialist at Niagahoster, you will be responsible to develop and retain high-performing employees by establishing an integrated talent & career management system to ensure succession planning and talent capability development. If you are...
-
Supporting Manager
1 week ago
Sleman, Indonesia PT Royal D'Paragon Land Full timeBertanggung jawab dalam hal pengawasan terhadap kinerja divisi teknis, housekeeper serta cleaning service pada manajemen kost eksklusif D’Paragon - Pendidikan mínimal D3 (manajemen perhotelan diprioritaskan) - Usia mínimal 30 tahun - Wajib memiliki pengalaman mínimal 5 tahun sebagai manager (di bidang perhotelan atau perawatan gedung lebih disukai) -...
-
IT Support
1 week ago
Sleman, Indonesia Jala Tech Full timeKeep computer systems running smoothly and ensure users get the maximum benefit from them Monitoring and maintaining computer systems and networks Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Troubleshoot system and network problems, diagnosing and solving hardware or...
-
Unreal Engine 5 Developer
3 days ago
Sleman, Indonesia MadeIndonesia Full timeMadeIndonesia is a Digital Services Company that was founded in 2012. What started with outsourcing only web development has now become a complete service package. In addition to web development, we do graphic design, video marketing, and data input work. We're working for Dutch clients and customers. All employees work from our office in Yogyakarta,...
-
Business Development
2 days ago
Sleman, Indonesia FisTx Full time**Qualifications**: - Max. 35 years old - Minimal Bachelor Degree/S1 in Any Major (preferably majoring in Agribusiness, Fisheries and Aquaculture, Economic, Bussines or management) - At least 2 years of experience as Business Development or Business Analyst - Have knowledge of The Aquaculture Industry - Have the ability to external communication and...
-
Business Development Manager
7 days ago
Sleman, Indonesia PT Qwords Company International Full timeConstruct high-level strategic business plans and identify new sources of growth by identifying market gaps and opportunities - Work on projects to improve sales processes and approaches - Gather information and feedback from potential clients - Build and maintain strong and long-lasting relationships with clients - Analyze sales performance & initiatives,...
-
Operations Manager
3 days ago
Sleman, Indonesia Volantis Technology Full timeProvide inspired leadership for the organization - Make important policy, planning, and strategy decisions - Develop, implement, and review operational policies and procedures - Assist HR with recruiting when necessary - Help promote a company culture that encourages top performance and high morale - Oversee budgeting, reporting, planning, and auditing -...
-
Web Developer
3 days ago
Sleman, Indonesia PT Hanjaya Dayari Raya (DXYARY) Full timeWeb Developer - Bachelor's degree in Computer Science, Web Development, Information Technology, or a related field (or equivalent work experience). - Proven experience as a Web Developer, with a portfolio showcasing completed web projects. - Strong proficiency in front-end technologies, including HTML, CSS, JavaScript - Proficient in back-end technologies...
-
Full Stack Developer
1 week ago
Sleman, Indonesia PT Global Inovasi Ventura Full timeTranslate UX and UI designs into functional and practical web components - Lead in defining suitable architecture and design patterns - Write back end code and optimize front end code - Build and maintain backend technologies and APIs to support project initiative - Understand, create, and debug database related queries - Minimum 2 years experience as...
-
Human Resource Manager
2 weeks ago
Sleman, Indonesia AccelByte Full timeAt AccelByte, our mission is to empower game creators by providing them with the backend platform and tools required to make scalable, reliable AAA-quality games. The company was founded in 2016 by industry veterans who have engineered online systems for some of the largest game and distribution platforms in the world including Fortnite, Epic Store, Xbox...
-
System Engineer Manager
6 days ago
Sleman, Indonesia Niagahoster Full timeWe are looking for a Head of System Administrator Engineer who is responsible for managing server, and team ensuring high availability system and high performing team. Head of System Administrator Engineer works with multiple departments like product, infrastructure, and engineering team to maintain server stability, security and performance, conduct...
-
Product Manager
1 week ago
Sleman, Indonesia PT Global Inovasi Ventura Full timeThe Product Manager is responsible for product planning. This includes sets the strategy, roadmap, timeline, feature definition for products, guides the success of the product line, and leads the cross-functional team responsible for improving it. This role will also be leading cross-functional teams to craft and implement various product development...
-
Fullstack Developer
1 week ago
Sleman, Indonesia PT Qwords Company International Full timeGather and address technical and design requirements - Provide support to internal teams - Build reusablecodeand libraries forfuture use - Liaise with developersand managers to identify new features - Familiar with Word Press, Javascript, HTML/HTML5, CSS3, Framework ReactJS, PHP - Framework (La ravel and Codeigniter), REST API,and MySQL - Proficient...
-
Product Marketing Manager
2 weeks ago
Sleman, Indonesia Jala Tech Full timeOwn and drive a holistic product and communication strategy in coordination with the rest of the FMS team; oversee the go-to-market strategy and ongoing cadence for high-priority feature releases from concept to launch and adoption Lead thinking and analysis to better understand customer needs and the competitive landscape; represent the voice of the...
-
Sleman, Indonesia PT Hanjaya Dayari Raya (DXYARY) Full timeIf you are someone who enjoys the combination of managing general procurement and working on organizational development, this is the perfect role for you. Responibilities - Handle general procurement of products and services for all company group needs. - Conduct mapping and analysis of the company's team and/or organizational structure for future...
-
Product Manager
6 days ago
Sleman, Indonesia Jala Tech Full timeLed the Farm Management Solution product team from the discovery to delivery phase. Shaping the product vision and product strategies (that includes market research and analysis, go-to-market strategies, and time to market). Create a PRD with product development priorities and objectives. Measure and analysis of product implementation and product...