Managed Service Engineer

4 days ago


Jakarta, Indonesia PT Sinergy Informasi Pratama Full time

**Qualification**:

- Male, max 30 years old
- Minimum SMK/Diploma/Bachelor degree in Computer Science or related field
- 1+ years of professional experience in Cisco Collaboration Technology
- CCNA or CCNP Collaboration certification is a plus
- Strong communication, able to elaborate on user requirements, and project team member skills
- Good analytical and strategic thinking skills
- Proactive and willing to learn more
- Knowledge of best practices in Collaboration Technology

**Roles and Responsibilities**:

- Responsible for integration, monitoring, maintenance and troubleshooting of collaboration technology
- Plan, deploy, and analyze configurations to ensure system availability
- Understand and maximize the need for Service Level Agreement (SLA)
- Communicate and collaborate with internal, 3rd party and customers
- Provide advice on improving operational system performance, capacity and scalability of the customer
- Provide security operation support, issue isolation, and troubleshooting for incident(s).

**Benefits**:

- BPJS Ketenagakerjaan & BPJS Kesehatan
- Annual bonus
- THR
- Training & employee development program

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Collaboration Technology: 1 year (required)

License/Certification:

- CCNA/CCNP Collaboration (preferred)


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