Solution Engineer Cybersecurity Siem
2 weeks ago
Familiar with SIEM Solutions, implementation and administrations
- Familiar with Firewall, NGFW Solutions and Operations
- Knowledge in Cybersecurity, VA, Pentest
- Have certification related SIEM and Firewall Technologies
- Documenting all support issue details while supporting customers to ensure details are available for all relevant parties
- Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team
- Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information
- Report customer use cases, requirements, enhancement requests, and recommend fixes
- Practice the ‘give and take’ model of knowledge and experience exchange by sharing information to the team
- Constantly improving job skills through participation in product, technology, and customer service training as it is made available
- Participate in improving processes, communication, systems, etc.
**Requirements**:
- Ability to troubleshoot system issues
- Fundamental understanding of computer architecture and low-level details of the programming languages used by the products you are supporting
- Interest and experience in security a great advantage
- Ability to work effectively with a remote team using modern, collaborative tools such as Microsoft Teams, Zoom, and Webex
- Strong customer service skills - ability to work with customers in a manner that is professional, compassionate, and effective
- Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally
**Additional Information**
- Office Hours: Monday - Friday, 9am - 6pm
- Smart Casual Fridays
- Salary is negotiable depending on experience
- Welfare
- Social Security
- Health insurance
- Incentive
- Bonus
- Holidays
**Salary**: Rp8,000,000 - Rp30,000,000 per month
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