Operations Associate

3 months ago


Jakarta, Indonesia lalamove Full time

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year-old company reached unicorn status in 2018, is well funded by prominent VCs, and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution, and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.

**THE RECRUITMENT PROCESS WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED**

**What you'll do**:

- Maintain Driver Education & Quality for 2-wheel and 4-wheel
- Work closely with the Customer Service team to address and investigate any order disputes
- Support the Education team in handling driver issues
- Provide training material or driver communications to ensure drivers understand the importance of driver service quality
- Handle any driver issues and appeals
- Develop and implement strategies to reduce drivers' quality issues

**What you’ll need**:

- Bachelor's degree in Industrial Engineering/ Operations Management/ Logistics Management from a reputable university
- Min 1 year experience in related industries
- Proficient in Excel or Google Sheets
- Fluent in English (spoken and written)
- Ability to operate design tools (Canva) is a plus
- Agile in a fast-paced environment.

**What we seek**:

- Positive attitude
- Detailed oriented
- Proactive and self-starter
- Strong communication skills within and cross-department
- Lalamove respects your privacy and is committed to protecting your personal data.

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