Director of Food and Beverage
4 weeks ago
**About us**
Over 70 years ago, the InterContinental legacy opened the gateway to luxury travel and transformed the globe into a playground of allure and grandeur. Today, set in the heart of South Jakarta, InterContinental Jakarta Pondok Indah continues the legacy. InterContinental Jakarta Pondok Indah is a 5-star luxury hotel set in the heart of South Jakarta’s premium business, shopping and entertainment district. Featuring 311 luxury appointed guest rooms and suites, the hotel offers luxurious comfort and exemplary hospitality. Integrated into the Pondok Indah Shopping Mall complex, the hotel dominates the skyline of this upmarket Jakarta suburb. Surrounded by prestigious housing complexes and internationally renowned schools, InterContinental Jakarta Pondok Indah is located just minutes away from the Robert Trent Jones Jr designed Pondok Indah Golf Course and the Pondok Indah Water Park.
**Your day to day**
Direct food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all governmental regulations concerning health, safety, or other requirements. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Financial returns:
- Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labour costs. - In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests. - Ensure all credit and financial transactions are handled in a secure manner. People: - Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. - Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties. - Promote teamwork and quality service through daily communication and coordination with other departments. - Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Guest experience: - Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs. - Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. - Analyse guest insights to identify and meet customer expectations and build on guest loyalty. - Interact with guests to ensure expectations are being met. Responsible business: - Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions. Monitor local competitors and industry trends. - Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste. - Perform other duties as assigned. May also serve as manager on duty.
**What we need from you**
Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field plus 4+ years of related experience, including management experience. Language english/bahasa/melayu, chinese/mandarin. Must obtain certifications or permits as required by local governmental agencies.
**What we offer**
4 collections. 17 brands. 6,000 destinations. Allow us to open up your world with True Hospitality for Good. Our diverse set of global destinations exist to broaden your choices, invite you to save or splurge, and encourage you with welcoming experiences at every arrival.
Job Reference: EMEAA35631
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