IT Service Desk and Network Operations Centre

7 months ago

Jakarta, Indonesia Coda Payments Full time

**What We Do**

At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For publishers, this means less lift, more players and more payers. For players, Coda’s solutions allow them to pay for play their way.

Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence. We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.

If you’re ambitious, bold and ready to take your career to the next level, get in touch

**Responsibilities**:

- Provide high-quality technical support on Coda's platform to our users, in-house developers, and partners across the globe through various communication channels.
- Monitor, handle, and resolve technical and functional queries from key stakeholders across all regions and geographical locations.
- Managing multiple cases at one time.
- Assist internal and external stakeholders in QA testing.
- Identifying issues and escalating them to proper key stakeholders.

**Requirements**:

- 1+ years of technical support experience, preferably in the payments, e-commerce, fintech, or gaming industry.
- Diploma/Degree in Computer Science or Information Technology or related certificate
- Good written and verbal communication.
- Flexible to changes and has a sense of urgency.
- Attention to detail, good problem-solving skills, and time management skills.
- Basic understanding of programming languages.
- Willing to work in shifts including evenings and midnight, weekends, and public holidays.
- Good understanding of monitoring tools (Granafa, Kibana) and ITSM tools (JiraSM, OpsGenie)

**Working at Coda**

Joining the Coda team means diving into a fast-paced, challenging, and exciting world. With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you

**Our Perks**

**WFH / Hybrid Support**: Get a monthly allowance to cover your working expenses and keep you connected.

**Wellness Boost**: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter

**Customized Benefits**: Tailor your benefits with our flexible plan.

**Growth Opportunities**: Unlock your potential through clear progression paths.

**Skill Development**: Access training resources to fuel your personal and professional growth.

**Volunteer Time Off**: Enjoy paid time off to make a difference in the world through volunteering.

**Family Care**: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
- Benefits are reviewed and updated on a yearly basis, and are applicable to full-time employees only._

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

  • Customer Service

    7 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...

  • Customer Service

    7 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • Admin Cs Pekanbaru

    7 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Administration Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** Apa Saja **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • Teknisi Komputer Pekanbaru

    7 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Teknik, Komputer **Jenjang Karir** Pemula / Staf **Job Deskripsi** Menganalisa dan memperbaiki problem hardware Komputer **Persyaratan** **Tingkat Pendidikan** Apa Saja **Jurusan Pendidikan** Semuanya, Ilmu Komputer, Teknik Komputer, Teknik Informatika **Minimal...

  • Teknisi Komputer

    7 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Teknik, Komputer **Jenjang Karir** Pemula / Staf **Job Deskripsi** Menganalisa dan memperbaiki problem hardware Komputer **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Ilmu Komputer, Teknik Komputer, Teknik Informatika **Minimal...

  • Teknisi Komputer

    6 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Teknik, Komputer **Jenjang Karir** Pemula / Staf **Job Deskripsi** Menganalisa dan memperbaiki problem hardware Komputer **Persyaratan** **Tingkat Pendidikan** D3, SMA, Apa Saja **Jurusan Pendidikan** Semuanya, Ilmu Komputer, Teknik Komputer, Teknik...

  • Teknisi Printer

    7 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Teknik, Komputer **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Menganalisa dan mengatasi masalah pada hardware printer / komputer **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya, Ilmu Komputer, Teknik Komputer, Teknik...

  • Teknisi Komputer

    7 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Teknik, Komputer **Jenjang Karir** Pemula / Staf **Job Deskripsi** Menganalisa dan memperbaiki problem hardware Komputer / Laptop **Persyaratan** **Tingkat Pendidikan** Apa Saja **Jurusan Pendidikan** Teknik Komputer, Manajemen Informatika, Teknik...

  • Administrasi

    7 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Berkoordinasi dengan pihak eksternal dan internal Entry data **Persyaratan** **Tingkat Pendidikan** S1, D3 **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • IT Data Centre Operations

    3 months ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Operations Director

    7 months ago

    Jakarta, Indonesia WeNetwork Asia Full time

    **About the Company**: Our client is one of the fastest-growing data centre providers globally. They develop and operates data center infrastructure in the dynamic digital economies of Asia including China, Singapore, India, Indonesia, and Japan. **Responsibilities**: - Ensure effective and efficient administration of daily data centre operations,...

  • Cmdb Administrator

    1 week ago

    Jakarta, Indonesia PT IT Service Centre Full time

    Persyaratan Minimum D3 Information Technology Minimum 2 year of experience in similar position Able to communicate in English both writing and verbal Familiar with IT related environment such us servers, storages, appliances, networks, protocols, datacentre, cloud, etc. - Familiar with Manage Engine. - Familiar with Microsoft Office, especially Ms Excel,...

  • Managed Services Client Service Desk Administrator

    7 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Managed Services Client Service Desk Administrator

    7 months ago

    Jakarta, Indonesia NTT Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Managed Services Client Service Desk Administrator

    3 months ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Network Engineer

    7 months ago

    Jakarta, Indonesia GITS Indonesia Full time

    Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by coordinating, planning, and implementing network security measures. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Monitoring...

  • Security Operation Centre

    2 days ago

    Jakarta, Indonesia PT. ALTO Network Full time

    Melakukan pemantauan harian 24/7 pada peristiwa keamanan informasi, insiden, dan endpoint. - Melakukan respons insiden level pertama. - Mengelola, Memastikan dan follow up terkait perangkat endpoint sudah comply terhadap vulnerability scan, antivirus compliance dan terhubung ke device endpoint employee dan server. - Membuat rangkuman Laporan harian,...

  • Managed Services Client Service Desk Administrator

    7 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Network Operation Centre

    2 days ago

    Jakarta, Indonesia PT. Solusindo Bintang Pratama Full time

    **Kriteria**: 1. Pria 2. Maks. 25 tahun 3. Berpengalaman dalam bidang Networking dan IT Minimal 1 tahun. 4. Pendidikan Sarjana/Diploma IT atau Jaringan Komputer, SMK Teknik Komputer Jaringan diperbolehkan. 5. Memiliki pengalaman melakukan konfigurasi perangkat jaringan dan komputer. 6. Memiliki pemahaman tentang OSI Layer. 7. Memiliki kemampuan untuk...

  • Ms Client Service Desk Agent

    3 months ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...