Marketing Communication and Customer Advocacy

2 weeks ago


Jakarta, Indonesia Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

**The Opportunity**

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Marketing Communication and Customer Advocacy with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Indonesia Marketing Communication and Customer Advocacy will be responsible to develop communication strategy manage brand promotion, develop communication collaterals, collaborate with related parties both internal and external (including vendor), review implementation and make adjustment accordingly.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- Experience in marketing, preferably in financial industry (insurance, investment management, banking)
- Bachelor’s degree
- A capacity for constant learning from both success and failure
- Open to change and continuous improvement
- Have knowledge in pension and investment
- Strong Communication and verbal skills
- Able to work in a team
- Customer’s satisfaction oriented

**Nice to Haves**:

- Ability to build strong relationship with other team and other related parties

**On the job you will**:

- Compose marketing strategy and success metrics as part of Employee Benefit’s short and long term strategy.
- Review implementation periodically and make adjustments.
- Manage budget, governance including obtaining all approvals needed for each initiative
- Manage all brand promotion channels, advertisement, websites, social media and media relations
- Collaborate with related parties both internal and external (vendors) to develop communication strategy to the customers
- Monitor feedback from customers and address customer’s pain point if any to related parties
- Manage collaboration with both internal & external Employee Benefit to deliver customer’s needs
- Supporting project/initiative from internal Employee benefit

**Our commitment to you**

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer


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