General Manager Outlet Operations

2 days ago


Jakarta, Indonesia Hangry Indonesia Full time

Company Description

Hangry is a multi-brand restaurant company that serves great foods through food delivery channels. We own several food brands ranging from fried chicken to coffee. We focus on designing very tasty, consistent, and affordable foods for the mass market. Our recipes have gone through tons of testing to ensure each bite is delicious. Why is our name Hangry? It's for everyone in our team to be reminded every day that our customers are hungry and angry, so the food better is damn good and reaches fast.

**Job Description**:

- Maintains outlet operations by implementing policies and standard outlet operating procedures; implementing outlet production, productivity, quality, and customer service standards; determining and implementing system improvements.
- Maintains customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements.
- Accomplishes restaurant/outlet objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Knowledge of budgets, inventory, and cost controls for FOH and BOH for all outlets.
- Maintains a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
- Accomplishes company goals by accepting ownership for accomplishing new and different initiatives; exploring opportunities to add value to job accomplishments.

**Qualifications**:

- Must have a minimum of 5 Years experience in food & beverage service, Cost Accounting, Developing Budgets, Data analytic skills, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Outlet’s Profitability, Quality Focus, Attention to details
- Proven food and beverage management service
- Working knowledge of various computer software programs (MS. Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently, mastery in delegating multiple tasks, communication, and leadership skills.
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded
- Culinary school diploma or degree in food service management or related field
- Preferably General Manager/Manager specialized in Food/Beverage/Restaurant Service or equivalent.

Additional Information

What’s it like working at Hangry?

At Hangry we are energetic, fast-paced, passionate, progressive, and collaborative.

Benefits and perks of working with us include:

- Compensation: Bonuses, Competitive salaries
- Lifestyle: Casual dress code, Flexible hours
- Progression: Professional development
- Welfare: Health insurance



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