Fleet Quality Control Officer
3 months ago
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Fleet Quality Control (Health Check) Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
**Responsibilities**:
- Ensure that customers are utilizing Cartracks innovative services to their fullest potential.
- Conduct service status evaluations and liaise with customers to ensure maximum service up-times
- Arrange schedule repairs or preventative maintenance, ensuring that the necessary numbers of fleet vehicles are available at all times
- Prepare daily service level statistics and report exceptions where required
- Escalate enquiries to relevant departments and ensure that solutions are implemented in a timely manner
**Requirements**:
- Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
- Experience in customer service will be an added advantage
- Proficient in English and Bahasa
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude
- Technically independent with good initiative
- Strong analytical problem-solving skills with an out-of-box approach in providing solutions
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