Tenant Operation and Maintenance Architect

3 weeks ago


Jakarta, Indonesia Elabram Full time

Job Description

3. Responsible for customer satisfaction.

Requirement

1. Be able to design O&M architectures based on customer requirements, including but not limited to O&M organizations, processes, specifications, tools, high-availability architectures, chaos engineering, and emergency drills.
2. Be able to observe and troubleshoot faults. Be able to take the lead in demarcating, locating, solving, and reviewing major problems.
**3. Effective communication capability**: Communicate with customers about service solutions and availability risks, quickly handle customer complaints, and obtain customer support and recognition. Be able to communicate with customers' executives. Experience in key projects is preferred.
**4. Risk identification capability**: Identify key market/project risks and drive the resolution of the risks with the customer's senior management.

5. Fluent in English & Mandarin

Additional Requirement
Gender
All
Age
25 - 34 [yo]
Min. GPA
3
Job Information
Industry
Telecommunication
Employment
Contract
Position Level
Senior Executive
Working Hour
NORMAL
Language
English, Mandarin



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