Scrum Master
3 months ago
**Job purpose**
**Responsibilities**:
Doing everything possible to ensure delighting customers
Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
Guiding the team on how to get the most of out self-organization
Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
Facilitating getting the work done without coercion, assigning, or dictating the work.
Facilitating discussion, decision making, and conflict resolution
Assisting with internal and external communication, improving transparency, and radiating information
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example
Managing any procurement related to the project, include to follow up its maintenance.
Monitoring and tracking budget, scope and timeline of multiple projects in parallel.
Supporting regulator permission request, audit request
**Qualifications**:
Bachelor’s Degree in Computer Science, Information Systems or equivalent
First level Scrum Master certification (CSM, PSM I)
Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerousRetrospective formats, handling bugs, etc)
**Soft Skills**:
- Passion for solving customer problems
- Self-starter
- Understands well the concept of servant leadership
- Analytical & good problem solving skills
- Good verbal, written and interpersonal skills
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