Avp - Transfer Agency Operations Sr Supv

2 weeks ago

Jakarta, Indonesia Citi Full time

This is a role for a team manager at Assistant Vice President level within the Transfer Agency, reporting to the Head of the ID Transfer Agency Operations.

The role involves day-to-day transaction processing and client servicing for the transfer agency operations in Indonesia.

This position is in the Transfer Agency operations unit of the Global Funds Services division. It is a fantastic opportunity for the individual who has experience in the funds industry, and is looking for an opportunity to advance in a fast growing dynamic organization.

**Job Background / context**:
The Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund’s transfer agent.

The team is responsible for day-to-day transaction processing and client servicing within the transfer agency unit across mutual funds. All operational activities are executed by the local transfer agency unit.

**Key Responsibilities**:

- Client & fund distributor on-boarding, AML/KYC documentation & administration, and data maintenance
- Investor on-boarding, AML/KYC documentation & administration, and data maintenance
- Transaction processing & investor servicing
- Cash & trade settlement processing
- Corporate action processing
- Reporting of shareholder trade activity to the fund accountant and fund custodian
- Bank account reconciliation
- Foreign exchange dealing & execution
- Periodic client & investor reporting
- Review of fund prospectuses, operating memorandums and key fund documentation
- Fund launches and implementation
- Client conversions
- Client change request management
- Client management
- Oversight and control management for domestic and outsourced functions
- Managing client due diligence visits & review meetings
- Awareness of regulatory and industry change and how it impacts the business

The following aspects of the role are also important:
People Management:
Control Environment:
Relationship and Network Building:

- Acting as key relationship and escalation point for the Clients across all TA functions, taking end-to-end responsibility for the transfer agency relationship.
- Manage change with business partners to ensure a controlled change environment
- Engage in proactive added-value communication with other Citi locations and conduct briefings within the transfer agency unit to build awareness across the teams.
- Understand the requirements and the importance of adhering to regulatory obligations.

Development value:
**Knowledge/Experience**:
**Skills**:
**Qualifications**:
Bachelor’s/University degree or equivalent experience. Professional qualifications are preferred but not mandatory.

**Competencies**:
Core Skills & Competencies:
Delivery of high quality service to internal and external customers;
- Manage the delivery of tasks in a timely, accurately and in a controlled environment, ensuring priority items are identified and dealt with in a prompt manner.
- Display effective organisation skills in order to manage competing priorities.
- Liaise effectively with other parties, both internally and externally and communicate in a professional manner at all times.
- Represent the TA in a competent and professional manner with external vendors and clients.
- Represent the TA in the regular service calls with external vendors and outsource business partners
- Provide an excellent standard of service to our clients both internally and externally.

Identify and assume ownership of issues;
- Take responsibility for assigned tasks and prioritise to ensure expectations are met.
- Display effective delegation skills, focusing on developing individuals within your team.
- Co-ordinate and maintain a calendar of tasks for the team, ensuring the team meets the deadlines agreed.
- Co-ordinate or act as TA representative on larger projects, as requested.
- Become actively involved in the development of the business by involvement in initiatives such as new business take on
- Implement effective risk awareness within the team, ensuring each member of the team adheres to all documented controls

People and self-management:

- Display effective delegation skills, focusing on developing individuals within your team.
- Display effective people management skills with a proven record of managing both strong and weak performers.
- Ability to build a strong and trusted working relationship with internal and external partners and stakeholders.
- Completion of all assigned training and management of your own training path by identifying personal training needs and opportunities.
- Adaptable and is capable of assimilating to different environments.**Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to thei

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