Reservations Supervisor

1 month ago

Tangerang, Indonesia Marriott International, Inc Full time

**Additional Information**
**Job Number**24207047
**Job Category**Reservations
**Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Reservations Sales Supervisor

    7 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 23204997 **Job Category** Reservations **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl. Tol Prof. Sedyatmo No.KM 02, Pajang, Kec. Benda, Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee...

  • Reservations Agent

    3 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24183129 **Job Category**Reservations **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests,...

  • Reservations Agent

    4 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 24160610 **Job Category** Reservations **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

  • Supervisor-reservations

    1 month ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207047 **Job Category**Reservations **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท...

  • Supervisor-reservations

    1 month ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207047 **Job Category**Reservations **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International, fırsat eşitliği...

  • Supervisor-reservations

    1 month ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207047 **Job Category**Reservations **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - شركة ماريوت الدولية هي...

  • Supervisor-reservations

    1 month ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207047 **Job Category**Reservations **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International applica una...

  • Supervisor-reservations

    7 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Numéro de l'Emploi** 23204997 **Catégorie d'Emploi** Reservations **Lieu** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl. Tol Prof. Sedyatmo No.KM 02, Pajang, Kec. Benda, Kota Tangerang, Banten, Indonesia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste**...

  • Supervisor-reservations

    1 month ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207047 **Job Category**Reservations **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management QUALIFICATIONS RECOMMANDÉES Niveau...

  • Clerk-reservations

    4 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Número de Empleo** 24160610 **Categoría de Empleo** Reservations **Ubicación** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES...

  • Supervisor-reservations

    1 month ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207047 **Job Category**Reservations **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management -...

  • Clerk-reservations

    1 month ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24206203 **Job Category**Reservations **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de...

  • Outlet Supervisor

    7 months ago

    Tangerang, Indonesia Hilton Full time

    Outlet Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Outlet Supervisor

    7 months ago

    Tangerang, Indonesia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Steward Supervisor

    7 months ago

    Tangerang, Indonesia Hilton Full time

    Steward Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Rooms Controller

    7 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 23207160 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl. Tol Prof. Sedyatmo No.KM 02, Pajang, Kec. Benda, Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Assistant Guest Service Manager

    2 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24190307 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Jakarta Soekarno-Hatta Airport, Jl. Husein Sastranegara No.88, Tangerang, Banten, Indonesia, 15125 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Complete designated cashier and closing...

  • Rooms Controller

    3 weeks ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24215477 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Assign room...

  • Banquet Attendant

    2 months ago

    Tangerang, Indonesia Hilton Full time

    Banquet Attendant With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Executive Secretary

    7 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** Executive Secretary to Cluster General Manager **Job Number** 24092133 **Job Category** Administrative **Location** Fairfield by Marriott Jakarta Soekarno-Hatta Airport, Jl. Husein Sastranegara No.88, Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...