Outlet Supervisor

6 months ago

Tangerang, Indonesia Hilton Full time

Outlet Supervisor

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Outlet Supervisor is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.

**What will I be doing?**

As the Outlet Supervisor, you will be responsible for performing the following tasks to the highest standards:

- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- In consultation with the Manager, agree and implement actions to make improvements to customer service.
- Complete the checklist in product knowledge.
- Make suggestions on the menu that might suit guests of different nationalities.
- Familiarize with menu items of all other outlets to recommend guests to other outlets.
- Confidently know the opening hours of all restaurants and hotel outlets.
- Able to recommend other restaurants and city attractions to hotel guests.
- Actively check team members' product knowledge on each shift.
- Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
- Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
- Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
- Ensure that all team members are briefed for the details of the shift ahead.
- Complete the checklist on preparing the restaurant for service.
- Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
- Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
- Follow-up on any guest questions or queries immediately and if you don't have the answer, check with your Manager.
- Ensure that all service procedures are carried out to the standards required.
- Make sure that all areas are cleaned and maintained in accordance with operating procedure.
- Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
- Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
- Assist restaurant managers with training all team members for the ‘induction training' and ‘on the job training'.
- Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
- Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

**What are we looking for?**

An Outlet Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that

  • Supervisor Outlet

    5 months ago

    Tangerang, Indonesia MyeongDong Toppoki Full time

    Responsibilities; 1) Supervise day-to-day activities and assist in the food and beverage outlets. 2) Create innovative programs and promotions that drive revenue through increased guest patronage. 3) Aid in all financial budgeting operations to maximize profitability 4) Assist manage restaurant team to provide customers with the highest quality products,...

  • Outlet Supervisor

    5 months ago

    Tangerang, Indonesia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Restaurant Supervisor

    2 months ago

    Tangerang, Indonesia PT Talentvis Consulting Indonesia Full time

    The Supervisor will oversee the daily operations of one outlet, ensuring a smooth workflow, excellent customer service, and adherence to company standards. This role involves managing staff, handling customer complaints, and ensuring the cleanliness and overall environment of the outlet. The Supervisor will also be responsible for cash handling and will lead...

  • Store Supervisor

    1 month ago

    Tangerang, Indonesia ROTI KEBANGGAAN Full time

    Kualifikasi - Minimum D3 - Minimal Pengalaman 2 tahun - Memiliki Komunikasi yang baik dan berorientasi kepada Customer - Lebih disukai berpengalaman dalam posisi Supervisor/Assistant Supervisor/Leader Outlet/ Toko di Perusahaan F&B atau sejenis - Memiliki Skill dalam manajemen dan leadership - Dapat memimpin team - Dapat bergabung secepatnya Deskripsi...

  • Operational Supervisor

    5 months ago

    Tangerang, Indonesia EIS Group Full time

    **Job Desc**: - ⁠ ⁠Leading all designated departments within the company - ⁠ ⁠Maintain company Standard Operational Procedure for designated department - ⁠ ⁠Know and discuss all operational problems with the General Manager - ⁠ ⁠Make daily reports on outlet and production operational conditions - ⁠ ⁠Protect and provide education about...

  • Area Supervisor Jabodetabek

    5 months ago

    Tangerang, Indonesia PT Sangarturi Boga Abadi Full time

    Kami mencari Area Supervisor Jabodetabek yang akan bertugas untuk membantu owner melakukan persiapan outlet-outlet dari nol, memilih lokasi outlet, mencari crew, memanage Arco dan Crew, membawahi outlet-outlet di area sesuai lokasi kerja Kualifikasi: - Dibutuhkan pria - Pendidikan min. D3 jurusan apapun - Memiliki pengalaman mínimal 3 thn sebagai...

  • Outlet Attendant

    5 months ago

    Tangerang, Indonesia Hilton Full time

    Outlet Attendant - ADD With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Procurement Supervisor

    5 months ago

    Tangerang, Indonesia Seven Retail Group Full time

    Searching for suppliers to develop as potential partners for alternative sources. Maintaining the supplier database, purchase records, and related documentation. Analyzing various ranges of potential supplier / vendor in order to support and decide source selection. Generating purchase orders, monitoring, and targeting procurement to be provided in timely...

  • Area Supervisor Salon

    5 months ago

    Tangerang, Indonesia PT Lintas Semesta Full time

    Tugas: - Bertanggung jawab atas operasional outlet (ketersediaan produk, pelayanan, omzet, dan kebersihan, dll). - Mengontrol dan menganalisa kebutuhan operasional dan pemakaian ATK & RTK. - Mengawasi jalannya promosi dan program bisnis - Mengembangkan kemampuan tim yang ada dalam struktur Kualifikasi: - Wanita, Usia maksimal 32 tahun - Pendidikan...

  • Assistant Store Manager

    5 months ago

    Tangerang, Indonesia PT Banban Indonesia Gemilang Full time

    Kualifikasi - Minimum SMA/SMK/Sederajat - Minimal Pengalaman 2 tahun - Memiliki Komunikasi yang baik dan berorientasi kepada Customer - Lebih disukai berpengalaman dalam posisi Supervisor/Assistant Supervisor/Leader Outlet/ Toko di Perusahaan F&B atau sejenis - Memiliki Skill dalam manajemen dan leadership - Terbiasa bekerja dengan target dan dapat memimpin...

  • Assistant Store Manager

    2 months ago

    Tangerang, Indonesia PT Banban Indonesia Gemilang Full time

    Kualifikasi - Minimum SMA/SMK/Sederajat - Minimal Pengalaman 2 tahun - Memiliki Komunikasi yang baik dan berorientasi kepada Customer - Lebih disukai berpengalaman dalam posisi Supervisor/Assistant Supervisor/Leader Outlet/ Toko di Perusahaan F&B atau sejenis - Memiliki Skill dalam manajemen dan leadership - Terbiasa bekerja dengan target dan dapat memimpin...

  • Steward Supervisor

    5 months ago

    Tangerang, Indonesia Hilton Full time

    Steward Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Supervisor Operational

    5 months ago

    Tangerang, Indonesia Pisang Madu PASTI Full time

    1. Bertanggung jawab mengawasi seluruh aspek operasional outlet. 2. Membuat dan menetapkan target penjualan, KPI, jadwal kerja, peraturan and prosedur sesuai dengan ketentuan dari perusahaan. 3. Menganalisa, mengontrol & memonitor labor cost & COGS. 4. Menangani dan mengembangkan outlet 5. Merancang strategi untuk kelancaran operasional 6. Membuat...

  • Supervisor Floor/ass Manager Floor

    5 months ago

    Tangerang, Indonesia PT Berkarya Triwira Sukses Full time

    Persyaratan Rapi, bersih dan berpenampilan rapi Dapat berkomunikasi dengan baik Mempunyai skill management dan leadership yang tinggi Jujur dan berintegritas tinggi Dapat bekerja dengan efektif dan cepat Aktif dalam memakai media sosial Up to date dan suka mengikuti trend Up to date dan suka mengikuti trend Minimal 1 tahun pengalaman di bidang yang sama...

  • Food & Beverages Supervisor (Tangerang, Bali

    6 days ago

    Tangerang, Indonesia PT Primahotel Manajemen Indonesia Full time

    **Food & Beverages SPV** - Coordinating Food and Beverage activities and operations, both kitchen operations and service operations. - Supervise all operational activities (kitchen & service) of Food and Beverage Outlets. - Control Sales and Marketing reports. - Establish control over kitchen production operations and floor areas. - Oversee outlet costs and...

  • Smd

    2 months ago

    Tangerang, Indonesia CV Cahaya Boga Utama Full time

    Cahaya Boga Utama adalah distributor terkemuka untuk makanan dan minuman, yang berpengalaman menangani berbagai produk makanan yang dengan suhu beragam. Kami menyediakan makanan berkualitas ke supermarket, hotel, restaurant, kafe dan pelaku bisnis makanan lainnya. Tujuan kami adalah untuk menjadi partner terbaik yang mempunyai hubungan jangka panjang...

  • Sales Merchandiser

    6 months ago

    Tangerang, Indonesia CV Cahaya Boga Utama Full time

    Cahaya Boga Utama adalah distributor terkemuka untuk makanan dan minuman, yang berpengalaman menangani berbagai produk makanan yang dengan suhu beragam. Kami menyediakan makanan berkualitas ke supermarket, hotel, restaurant, kafe dan pelaku bisnis makanan lainnya. Tujuan kami adalah untuk menjadi partner terbaik yang mempunyai hubungan jangka panjang...

  • Sales Supervisor Jawa Barat

    5 months ago

    Tangerang, Indonesia PT Guna Bakti Unggul Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Penjualan dan Pemasaran, Penjualan (Teknis) **Jenjang Karir** Supervisor **Job Deskripsi** **Tugas dan Tanggung Jawab**: - Membina dan menjaga hubungan dengan Distributor - Membangun jaringan distribusi di Coverage Area - Mengajukan PO & Follow Up Tagihan Distributor -...

  • IT Business System

    5 months ago

    Tangerang, Indonesia Boga Group Full time

    Boga Group operates 100+ restaurants and outlets as per early 2022, with a workforce of around 5000+ highly trained professionals. The number of outlet is projected to be 162 outlets by the end of 2022. This rapidly successful expansion is thanks to the group’s commitment to use only high quality ingredients coupled with exceptional service. These two...

  • Sales Supervisor Jawa Timur

    5 months ago

    Tangerang, Indonesia PT Guna Bakti Unggul Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Penjualan dan Pemasaran, Penjualan (Teknis) **Jenjang Karir** Supervisor **Job Deskripsi** **Tugas dan Tanggung Jawab**: - Membina dan menjaga hubungan dengan Distributor - Membangun jaringan distribusi di Coverage Area - Mengajukan PO & Follow Up Tagihan Distributor -...