Service Manager
4 days ago
Our client, a nationwide F&B retail company, is seeking an experienced and dynamic Service Manager to lead and set up service and quality standards across their retail outlets. This role is pivotal in ensuring the highest levels of customer satisfaction and operational excellence.
**Key Responsibilities**:
- Develop and implement service standards and quality benchmarks for retail and outlet operations.
- Ensure consistent delivery of exceptional customer experiences across all locations.
- Lead, train, and motivate the service team to maintain high performance standards.
- Oversee service workflows, resolve customer issues, and manage feedback mechanisms to improve service quality.
- Collaborate with cross-functional teams including kitchen and management to enhance the overall guest experience.
- Monitor and maintain hygiene and safety protocols in compliance with industry regulations.
**Qualifications**:
- Minimum 5 years of experience in a similar role within a top national restaurant chain or hotel F&B department.
- Proven track record in setting up and managing service standards in a fast-paced environment.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Detail-oriented with a focus on operational excellence and customer satisfaction.
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Customer Service Support Coordinator
4 months ago
Surakarta, Indonesia PT Binajasa Sumber Sarana Full timeGuide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners - Support project from all verticals including registration,...
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Customer Service English
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Surakarta, Indonesia PT Accord Innovations Full time**Requirements**: - Bachelor’s degree in any discipline - Fresh graduates are welcome - Proficiency in English is essential - Previous experience in customer service is an advantage **Key Responsibilities**: - Ability to multi-task, prioritize, and manage time effectively. - Familiarity with hotel facilities, hotel products, attraction facilities, and...
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Wellness Manager
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Policy Services
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Customer Service
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Surakarta, Indonesia Spilla Jewelry Full time**JOB DESCRIPTION**: - Mengedukasi customer tentang produk jewelry di Spilla Jewelry **(Branch Surakarta)**: - Aktif melayani customer secara offline hingga dealdone dengan tetap mengedepankan pada service excellence - Melakukan input order dan laporan harian - Meng-handle complaint customer **KUALIFIKASI**: - Penempatan Spilla Jewelry **Solo...
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Customer Service
5 months ago
Surakarta, Indonesia Spilla Jewelry Full time**JOB DESCRIPTION**: - Mengedukasi customer tentang produk jewelry di Spilla Jewelry **(Branch Surakarta)**: - Aktif melayani customer secara offline hingga dealdone dengan tetap mengedepankan pada service excellence - Melakukan input order dan laporan harian - Meng-handle complaint customer **KUALIFIKASI**: - Penempatan Spilla Jewelry **Solo...
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Customer Service
5 months ago
Surakarta, Indonesia Spilla Jewelry Full time**JOB DESCRIPTION**: - Mengedukasi customer tentang produk jewelry di Spilla Jewelry **(Branch Surakarta)**: - Aktif melayani customer secara offline hingga dealdone dengan tetap mengedepankan pada service excellence - Melakukan input order dan laporan harian - Meng-handle complaint customer **KUALIFIKASI**: - Penempatan Spilla Jewelry **Solo...
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Sales Manager
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Asst. Outlet Manager
5 months ago
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Customer Service Premium
5 months ago
Surakarta, Indonesia Shopee Full timeDepartmentOperations- LevelEntry Level- LocationIndonesia - SoloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
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Customer Service Premium
5 months ago
Surakarta, Indonesia Shopee Full timeDepartmentOperations- LevelEntry Level- LocationIndonesia - SoloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
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Outlet Manager
2 months ago
Surakarta, Indonesia Alila Solo Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while meeting employee, guest and owner expectations. The Outlet Manager is responsible for a successful independent profit center, in line with the outlet’s operating concept and Hyatt...
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General Affairs Manager
2 months ago
Surakarta, Indonesia PT. PEOPLE SEARCH INTERNATIONAL Full timeOur client is a prominent local food retail chain, with multiple locations across Jakarta, Bandung, Surabaya, Solo, and the Pantura area. We pride ourselves on offering a diverse range of local cuisines, delivering quality food and excellent service to our customers. **Job Summary**: As a General Affairs, you will be responsible for overseeing the daily...
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Epice Restaurant Assistant Manager
5 months ago
Surakarta, Indonesia Alila Solo Full timeSummary Epice - Restaurant Assistant Manager is an entry level management position and will be responsible in assisting with the day-to-day management of the restaurant. The Assistant Restaurant Manager is integral part of the hotel’s overall Food and Beverage team. Responsibilities to supporting and managing **Epice** while working closely with the FB...
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Human Resources Manager
4 months ago
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Service Technician
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Surakarta, Indonesia Rentokil Initial Full timeRentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi....
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HR Manager
5 months ago
Surakarta, Indonesia Emtrade Full timeAt Emtrade, our vision is to elevate lives across the globe by being the leading and most trusted educator in finance, trading, and investing. We are dedicated to our clients' success and happiness, delivering sustainable results and utmost satisfaction. Our mission extends to creating a vibrant workplace that fosters team well-being and growth, ensuring...
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F&b Service Expert
5 months ago
Surakarta, Indonesia Marriott International, Inc Full time**Numéro de l'Emploi** 24107524 **Catégorie d'Emploi** Food and Beverage & Culinary **Lieu** Moxy Solo, Jalan Slamet Riyadi no. 173, Kemlayan, Solo, Jawa Tengah, Indonesia, Indonesia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Notre travail ne se limite pas à mettre de la...
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District Sales Manager
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Sales Manager
5 months ago
Surakarta, Indonesia Alila Solo Full timeSummary At Hyatt, our guests select Hyatt because of our caring and attentive associates focused on providing efficient service and meaningful experiences. **Qualifications**: - 3 years of experience in sales leadership including both strategic sales and/or opening experience - Exceptional prospecting and negotiation skills - Competitive spirit with the...