Product Ops

7 days ago

Bandung, Indonesia 99.co Full time

Bandung/Jakarta
- Full Time
- Posted 1 month ago

**Responsibility**:

- Monitoring company reported issues and work with engineers to resolve effectively within SLA
- Troubleshoot issues on the system with various stakeholders
- Act as L1 support to quickly analyze problems and do what it takes to solve within SLA
- Liaise with various external and internal stakeholders to resolve issues at hand
- Manage and execute service request & ad hoc operational tasks

**Qualifications**:

- A Bachelor’s degree with at least 1-2 years of working experience in Product Operations role
- Strong analytical skills in order to identify process gaps and improvements
Excellent communication skills
- Excellent problem solving and organizational skills in order to prioritize, monitor, and complete multiple tasks simultaneously
- Self-starter, adaptive to dynamic changes, punctual in deliveries, good self-management, proactive, meticulous, and self-motivated.
- Proficiency in Microsoft Office tools, especially Microsoft Excel and Google Suite
Ability to work calmly and effectively in a high pressure situation

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