Telesales Quality Control
4 days ago
The Sales Support Analyst is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to assist in providing a full range of support services to sales people and client segments.
**Responsibilities**:
Provide sales and service assistance to Relationship Managers in serving consolidated banking customers
Enure that all service queries are resolved timely
Resolve sales problems by identifying and selecting solutions from acquired technical experience and precedent
Deliver quality service to customers and refer potential customers to Relationship Managers
Assist in meeting overall branch sales and service goals
**Qualifications**:
Relevant experience preferred
Customer service experience preferred
Working knowledge of related industry practices and standards
Consistently demonstrates clear and concise written and verbal communication
**Education**:
Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Monitor to ensure the completeness/quality of call monitoring result in QC system (TCOMS)
- Monitor to ensure the sales operation process end to end is done properly
- Establish provide report / data tracking in QC system (TCOMS)
- Provide coaching / update to telesales and operation' team related to quality issue
- Ensure finding & punishment for TSO are applied properly and follow the desktop
- Conduct monthly meeting with Telesales team to brief quality performance & updates
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- **Job Family Group**: Consumer Sales
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- **Job Family**: Consumer Sales Support
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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