Customer Relation

4 weeks ago


Depok, Indonesia PT Elang Strategi Adidaya (Estrada) Full time

Deskripsi Pekerjaan:

- Mengelola team Customer Relation di lokasi Customer dan memastikan prosedur diterapkan agar tidak ada komplain dari Customer
- Perancangan, Implementasi dan Perawatan Sistem Layanan Customer
- Manajemen Analisa dan Pelaporan
- Bimbingan dan Mentoring Tim
- Evaluasi dan Pengembangan Layanan ke Customer
- Pengelolaan Anggaran dan Program Kerja
- Kolaborasi Antar Tim
- Pengembangan SDM
- D3 / Sarjana dalam Ilmu Data (Data Science), Statistik, Ilmu Komputer, Teknik Industri, Sistem informasi, Teknik informatika atau bidang terkait.
- Minimal 1-2 tahun pengalaman yang berhubungan dengan hubungan pelanggan, pemasaran, atau manajemen layanan pelanggan
- Keterampilan komunikasi yang sangat baik, baik secara lisan maupun tulisan
- Kemampuan untuk memimpin dan memotivasi tim
- Kemampuan untuk mengidentifikasi tren atau masalah yang sering muncul dan merancang solusi yang tepat
- Memiliki pengalaman terkait dengan jaringan/network



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