Customer Support Engineer

6 months ago


Jakarta, Indonesia Infobip Ltd Full time

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

**Responsibilities**:
- Attend to & resolve customer inquiries and problems in a highly professional manner, in varying critical and non-critical situations.-
- Understand client needs and find workarounds when issues appear.-
- Proactively suggest changes that improve internal processes, customer experience, and the quality of service we are provide.-
- Provide continuous feedback to our internal team of engineers to improve our products based on the needs of our clients.-
- Consult and mentor other team members while providing them with meaningful feedback.Qualifications:
- At least 3 years of experience in a 2nd level technical support role; technical account management and consulting experience is a plus-
- A wide range of interests and working experience in these technologies: SQL, programming logic, and computer networks.-
- Genuine care for clients; looking to provide the best possible experience at all times.-
- Strong presentation skills and the ability to convey high-level concepts in a manner that is easily understood by clients.-
- The ability to communicate effectively to clients, partners, colleagues, and engineering teams alike in English & Bahasa.Why our employees choose us (and stay)?- Never a dull moment - We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users- Opportunity knocks. Often. - Being a part of a growing company in a growing industry - we challenge you not to grow Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.- Learn as you grow - Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.- Connect globally - Work with people from all over the world. We put the “global” in globalization.- Compensation & Benefits - Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle

LI-KA1

LI-Hybrid
- Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._



  • Jakarta, Indonesia admin@upp.co.id Full time

    **TECHNICAL SUPPORT ENGINEER** **Description** We are looking for a qualified Technical Support Engineer to join our Sales Team and help us to achieve our goals. Highly skilled individual is required with the Following qualifications: - Knowledge of Engineering Heat Exchanger Products and be able to sizing suitable product and able to calculate heat and...


  • Jakarta, Indonesia Immersive Technologies Full time

    Immersive Technologies is a world leader in the rapidly growing area of training Simulators and have revolutionized the way the global mining industry now trains its operators, with customers experiencing significant improvements in productivity, maintenance and safety. We are a technology based company which requires the highest quality customer support...


  • Jakarta, Indonesia PT Garuda Daya Pratama Sejahtera Full time

    Responsibilities: 1. Familiar with company products and responsible for promoting product solutions. 2. Providing technical support to client managers. 3. Collecting and analyzing customer technical requirements to provide solutions. 4. Preparing technical documents for contracts and prototypes, as well as handling internal company procedures. 5. Guiding...


  • Jakarta, Indonesia PT Control Systems Arena Para Nusa Full time

    Engineer to perform Sales support, Maintenance, and Services. - Conduct Service of Field Measurement Product such Pressure, Level, Temperature and Flow Transmitter, Testing (IFAT and FAT) and Functionally test, Configure and Calibration, Installation, and Commissioning. - Conducts Service of Final Element Product such Body Valve, Actuators, Pressure Safety...


  • Jakarta, Indonesia Samsung Electronics Full time

    Position Summary 1. Promote all kinds of necessary service plans by managing all the processes that customers experience. 2. Solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers. 3. Secure the level of quality for customers by carrying out quality collaboration with...


  • Jakarta, Indonesia Lear Corporation Full time

    Location: Tetovo, MK**Customer Quality Engineer**: **Driving the future of automotive. We’re Lear For You.** **Lear Corporation is a Fortune 500 company that designs, engineers and manufactures world-class products. We provide complete seating and electrical power management systems worldwide. In our Plant currently we have open position for Customer...

  • IT Support

    20 hours ago


    Jakarta, Indonesia PT Garuda Daya Pratama Sejahtera Full time

    **Job Summary**: Provides desktop and basic network support including trouble resolution for end-users. The roles consist of performing a variety of tasks from workstation troubleshooting to mobile devices support including occasional special projects. Communicate in Professional and customer service oriented attitude. **Responsibilities**: - Provides...


  • Jakarta, Indonesia PT. Inovasi Anak Indonesia (PARKEE) Full time

    Installing and configuring computer hardware, software, system and networks. - Monitoring and maintaining computer systems and networks - Responding in a timely manner to service issues and requests - Providing technical customer support across the company (this may be in person or over the phone) - Repairing and replacing equipment as necessary - Ready to...


  • Jakarta, Indonesia Chaos Full time

    The Cylindo platform gives retailers and brands access to best-in-class 3D visual content with a single click. No more product visualization pains, no more expensive photo shoots and labour-intensive content management. The Cylindo Platform automates visualization of any product, from any angle and in any variation. We integrate seamlessly with any digital...


  • Jakarta, Indonesia Tech Titan Sdn Bhd Full time

    **Responsibilities**: - Flexible to accommodate urgent customer needs over weekends and public holidays - Perform tasks such as issues, deploying products, collecting artefacts for debugging - Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing...


  • Jakarta, Indonesia Rex Tec Full time

    **About the job**: Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company’s details for your reference. **ABOUT US: -** Rex Technologies, is a leading IT Managed and infrastructure services provider...


  • Jakarta, Indonesia Lear Corporation Full time

    **Lear Corporation is a Fortune 500 company that designs, engineers and manufactures world-class products. We provide complete seating and electrical power management systems worldwide. In our Plant currently we have open position for Customer Quality Engineer.** **Responsibilities**: - Coordination of the problem-solving process - Support of continuous...


  • Jakarta, Indonesia Danfoss Full time

    Requisition ID: 34902- Job Location(s): Jakarta, IDDanfoss Power Solution is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. We are in search of Technical Support Engineer. This position...

  • Support Engineer

    6 months ago


    Jakarta, Indonesia Technosoft SEA Pte Ltd Full time

    **Responsibilities**: - Research and identify solutions to software issues - Diagnose and troubleshoot system issues, including account setup and configuration - Ask customers targeted questions to quickly understand the root of the problem - Track system issues through to resolution, within agreed time limits - Properly escalate unresolved issues to...


  • Jakarta, Indonesia Global Visa Support Full time

    Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in Canada, the Philippines, Indonesia, India, UAE, Egypt and Morocco. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We are looking for an experienced sales & marketing officer for the Global Visa...


  • Jakarta, Indonesia Technosoft SEA Pte Ltd Full time

    **Responsibilities**: - Research and identify solutions to software issues - Diagnose and troubleshoot system issues, including account setup and configuration - Ask customers targeted questions to quickly understand the root of the problem - Track system issues through to resolution, within agreed time limits - Properly escalate unresolved issues to...


  • Jakarta, Indonesia LittleLives Inc Pte Ltd Full time

    **Company Overview** We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 1,900 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 80 talented individuals, we are committed to transforming...

  • IT Support Engineer

    6 months ago


    Jakarta, Indonesia Elabram Systems Full time

    Create and manage the infrastructure support JIRA tickets, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved - Support IMAC (Install, Move, Add and Change) requests from staff - Hardware and software purchase request (quotation, paperwork, tracking, etc) - IT asset management (setup,...

  • Senior Solution Sales

    6 months ago


    Jakarta, Indonesia ASSA ABLOY Full time

    **An Amazing Career Opportunity for Senior Solution Sales & Support Engineer!!!** **Location(s): Indonesia** **Who are we?** HID Global powers the trusted identities of the world’s people, places and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with...

  • Customer Support

    6 months ago


    Jakarta, Indonesia Reka Multi Aptika Full time

    **Requirements**: - Minimum 1 year experience as customer support - Passionate for games, enjoy communicating with user, understand user's mentality and habits as well - Passionate for game industry career - Fluent speaking in **English** both oral or written - Have mature teamwork spirit - Ability to respond different types of customer characteristics -...