Head, Fund Services Operations Indonesia

7 days ago

Jakarta, Indonesia Standard Chartered Full time

**Job Summary**
- This role will need to contribute towards the future strategic direction and process innovation/improvements of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
The role requires extensive collaboration with regional and country functions such as Sales, Client Management, Technology, Product Management and country operations when it comes to identifying opportunities for improvements, standardisation, enhancements, and automation.
Business
- Assist Global Head of Fiduciary and Securities Services to manage the operations of Funds Services and Transfer Agency processes, in ensuring standardisation and consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
- Partner with Countries Operations, Product and Financial Securities Services Sales to ensure the key services are being performed to the standard required. Alignment to Financial Securities Services growth targets and creating an agenda which mirrors the aims of the Product & Solutions and Delivery Team
- Acts as escalation point for regional level operational issues. Together with Regional Financial Market Operations Head, identifies remedial solutions and oversees timely, efficient implementation when required
- Works closely with Regional Financial Market Operations heads to ensure operational platforms support client service level agreements and internal benchmark as well as identifying opportunities for automation
- Champions the identification and implementation of operational best practice across markets within region and with other regions
- Drives continuous improvement culture to maximise cost and processing efficiency

**Key Stakeholders**

Key relationships include:

- Financial Markets Technology & Operations Global Teams
- Financial Markets Operations Regional Heads
- Operations Risk groups
- Securities Services GBS Hubs
- Staffs all level
- Financial Securities Services Product & Sales, Corporate & Investment Banking Operations

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
- **Flexible working** options based around home and office locations, with flexible working patterns.
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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