Tele QA Specialist
4 months ago
Melakukan pengawasam terhadap sampling rekaman atas aktivitas telesurvey, penawaran, pelayanan konsumen, dan penagihan pembayaran.
- Merekomendasikan program/modul pembelajaran dan pelatihan yang dapat meningkatkan kemampuan, standar pelayanan, hingga produktivitas tim Tele Center.
- Menganalisa kesesuaian sampling rekaman yang dilakukan oleh Agent dengan script prosedur tele menggunakan metode scorecard, serta mendiskusikan rekomendasi sanksi punishment dan tindak lanjut perbaikan dengan efektif.
- Membuat laporan pemetaan jenis permasalahan yang sering ditemukan oleh QA secara akurat, serta membuat rekomendasi perbaikan untuk meningkatkan kualitas pelayanan.
- Min. S1 dari semua jurusan.
- Setidaknya memiliki 1 tahun pengalaman kerja pada bidang terkait.
- Memiliki pengetahuan dalam mengoperasikan Ms Excel atau Google Sheet.
- Memahami kebijakan dan proses bisnis perusahaan multi-finance menjadi nilai lebih.
- Memiliki kemampuan komunikasi yang baik.
- Bersedia ditempatkan di Sunter - Jakarta Utara (Kantor Pusat).
"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."
"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."
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