Brand Community
2 weeks ago
Tanggung Jawab Utama:
- Merancang, membangun, dan mengelola komunitas online atau offline yang berhubungan dengan merek perusahaan, termasuk pelanggan setia, penggemar, dan mitra bisnis.
- Berinteraksi secara aktif dengan anggota komunitas untuk membangun hubungan yang kuat, merespons pertanyaan, memberikan dukungan, dan mendorong partisipasi.
- Menghasilkan dan menyebarkan konten yang relevan, menarik, dan bermanfaat untuk komunitas, seperti artikel, video, atau tips terkait produk atau layanan.
- Mengorganisir dan mengelola acara komunitas, seperti pertemuan offline, webinar, atau kontes online, untuk memperkuat ikatan antar anggota komunitas.
- Memberikan pelatihan atau edukasi kepada anggota komunitas tentang merek, produk, atau nilai-nilai perusahaan.
- Mengumpulkan feedback dari anggota komunitas dan menyampaikannya kepada tim internal untuk perbaikan produk atau layanan.
- Melacak dan menganalisis kinerja komunitas, termasuk tingkat partisipasi, kepuasan anggota, dan dampak pada kesetiaan merek.
Kualifikasi:
- Pengalaman dalam manajemen komunitas, pemasaran, atau layanan pelanggan.
- Kemampuan komunikasi yang sangat baik untuk berinteraksi dengan anggota komunitas secara online dan offline.
- Berpenampilan menarik dan rapi untuk menjalin hubungan dengan customer dan anggota komunitas.
- Kreativitas dalam menghasilkan konten dan mengorganisir acara komunitas yang menarik.
- Pemahaman tentang strategi pemasaran digital dan analisis kinerja konten.
- Kemampuan multitugas untuk mengelola berbagai inisiatif komunitas secara bersamaan.
**Job Type**: Contract
Contract length: 6 months
Pay: Rp2,000,000 - Rp4,000,000 per month
Ability to commute/relocate:
- Yogyakarta: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Brand Community/Community Engagement: 1 year (required)
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