Housekeeping Manager

3 months ago

Surabaya, Indonesia Hilton Full time

A Housekeeping Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

**What will I be doing?**

As a Housekeeping Manager, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. A Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Oversee housekeeping operations
- Oversee Laundry Operations
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
- Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure ongoing training
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Housekeeping/Laundry team
- Competent in property management systems
- Assist other departments wherever necessary

**What are we looking for?**

A Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- A successful track record of managing a large team
- A high school certificate or equivalent
- High level of commercial awareness and cost control capabilities
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- IT proficiency
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
- Strong organizational, budget management, and problem solving skills
- Strong communication skills
- A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Familiar with Property Management Systems

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Housekeeping Manager

    3 months ago

    Surabaya, Indonesia Hilton Full time

    Housekeeping Manager A Housekeeping Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. **What will I be doing?** As a Housekeeping Manager, you are responsible for overseeing all housekeeping/Laundry...

  • Manager Housekeeping

    5 months ago

    Surabaya, Indonesia Val The Consultant Full time

    Manager Housekeeping - Betanggung jawab atas operasional harian di housekeeping - Mengelola departemen housekeeping sesuai anggaran dengan standar tinggi - Memimpin dan memberikan arahan kepada tim untuk bekerja sesuai dengan SOP perusahaan - Memberikan konsep dan inovatif dalam mengarahkan tim - Menetapkan dan Mengembangkan standar, kebijakan, sistem, &...

  • Housekeeping Manager

    4 months ago

    Surabaya, Indonesia Hilton Full time

    Housekeeping Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Housekeeping Manager

    4 months ago

    Surabaya, Indonesia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Housekeeping Manager

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24059424 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the daily shift operations of Housekeeping,...

  • Housekeeping Assistant Manager

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24060564 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the...

  • Executive Housekeeper

    3 months ago

    Surabaya, Indonesia The Capital Hotel Full time

    **The Capital Hotel - Surabaya** are selecting talents for **Executive Housekeeper** (Pre-Opening's team) With Requirements: - Bachelor degree in hospitality - Min. of 2 years management experience in Housekeeping - Proven ability to successfully lead, train and motivate colleagues is essential - Must be highly organized, energetic and possess the ability...

  • Assistant Executive Housekeeper

    3 months ago

    Surabaya, Indonesia Favehotel Graha Agung - Surabaya Full time

    Assistant Executive Housekeeper - Bachelor’s degree in Hospitality Management or a related field preferred. - Minimum of 3-5 years of housekeeping experience, with at least 1-2 years in a supervisory role. - Strong leadership and team management skills. - Excellent organizational and time management abilities. - High attention to detail and a commitment to...

  • Housekeeping Supervisor

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24108464 **Job Category** Housekeeping & Laundry **Location** Four Points by Sheraton Surabaya Pakuwon Indah, Pakuwon Mall, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by...

  • Executive Housekeeper I

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24050182 **Job Category** Housekeeping & Laundry **Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the daily shift operations of Housekeeping,...

  • Housekeeping Supervisor

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 23179114 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by...

  • Senior Housekeeping Supervisor

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24059420 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by...

  • Housekeeping/cleaning Operational Manager

    3 months ago

    Surabaya, Indonesia PT SOS INDONESIA Full time

    Pernah berada pada posisi yang sama mínimal 2 tahun atau sebagai Cleaning Area Manager mínimal 5 tahun - Menguasai Facility Service Business - Memiliki Leadership Skill dan Knowledge terkait dengan penguasaan pekerjaan Cleaning Service - Memiliki interpersonal skill yang baik untuk menjaga hubungan baik dengan klien - Menguasai implementasi basic...

  • Housekeeping Attendant

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24022428 **Job Category** Housekeeping & Laundry **Location** Fairfield by Marriott Surabaya, Jalan Mayjend Sungkono No 178, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments....

  • Executive Housekeeper I

    4 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **رقم الوظيفة** 24043301 **التصنيفات** Housekeeping & Laundry **الموقع** Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى...

  • Executive Housekeeper I

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Номер вакансии** 24050182 **Категория работы** Housekeeping & Laundry **Рез.** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia УВИДЕТЬ НА КАРТЕ **График** Full-Time **Удаленное расположение?** N **Возможен ли переезд?**...

  • Executive Housekeeper I

    4 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Nº do Cargo** 24043301 **Categoria de emprego** Housekeeping & Laundry **Local** Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Management - A Marriott International é uma empresa que...

  • Executive Housekeeper I

    4 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Número de Empleo** 24043301 **Categoría de Empleo** Housekeeping & Laundry **Ubicación** Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un...

  • Executive Housekeeper I

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Número de Empleo** 24050182 **Categoría de Empleo** Housekeeping & Laundry **Ubicación** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece...

  • Executive Housekeeper I

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Número de Empleo** 24103763 **Categoría de Empleo** Housekeeping & Laundry **Ubicación** Fairfield by Marriott Surabaya, Jalan Mayjend Sungkono No 178, Surabaya, Jawa Timur, Indonesia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que...