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Global Banking Operations Full Time Analyst

5 months ago

Jakarta, Indonesia Bank of America Full time

1**Global Banking Operations Full-Time Analyst Program**

**What we’re looking for**:

- Final year Undergraduate/Master’s student with outstanding academic achievement
- Strong quantitative and analytical skills
- Effective verbal and written communication
- Being comfortable with change and adjust to changing demands and requirements
- Strong team player and client focused
- Demonstrate energy and drive
- Ability to demonstrate initiative and creative thinking

**Why Us?**

Global Banking Operations (GBO) is responsible for the end-to-end implementation, servicing, and operations of all treasury, depository solutions and trade finance for business banking, commercial and corporate banking clients globally, and for treasury and trade finance operations in 12 countries in Asia Pacific. GBO consists of 2 teams:
**Operations**

The Operations team is responsible for the combined operations functions for treasury, credit, and services for commercial and corporate banking clients globally. Key responsibilities include settlement and clearing transactions, processing of Payments, Credit and Trade transactions, and book keeping of loan assets and deposits.

**Fulfillment, Document Management & Service**

Client Fulfillment team manages new client on boarding for Global Transaction Services - a core business for Bank of America’s global franchise. Key responsibilities include project management, product set up testing and client training.

Document Management Specialist walks the client through on the documentation process, collection, review and account opening setup. The team is also responsible to coordinate with the KYC AML and Operation team on the backend system readiness.

Client Service team is responsible for supporting on-boarded clients in their day to day business needs, including transaction support, general and technical query support. The team supports over 5.5 million enquiries annually in addition to proactive outreach to clients to improve the banking experience in 12 countries in Asia Pacific.

**What you’ll do**:
**Operations**
- Ensure all transactions are processed as quickly and accurately as possible, in accordance to the company’s internal policies and local regulations
- Manage operational risk to maximize operational control effectiveness and profitability, while minimizing risk and Proactively identify, debate, address and escalate any deviations / issues on immediate basis
- Work closely with business partners on complex transactions by providing professional operational solutions to achieve client satisfaction
- Drive change initiatives for process optimization and system enhancement, as well as technical and operations changes
- Understand local regulatory environment and support various ad-hoc regulatory requirements and inspections
- Ensure that the company delivers services and execution that meet market-leading standards

**Fulfillment, Document Management & Service**
- Engage in process improvement initiatives to enhance client experience
- Proactively manage the day to day servicing enquiries of all assigned clients
- Manage new and existing account opening onboarding
- Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels
- Provide consistent service and keep clients informed on status of all outstanding enquiries
- Liaise with local/overseas bank’s Business Partner’s and Preferred Banking Partner’s at all levels
- Analyze monthly client enquiry statistics to identify trends and recurring issues
- Attend, prepare and drive internal/external client meetings and/or presentations
- Market Transaction Services initiatives, successes and strengths to new/existing clients
- Actively participate in client planning and RFP processes
- Participate in assigned local and/or regional projects as required
- Provide back up support to other Client Services Advisor and be a team player
- Constantly look for avenues of improvement
- people, process, controls, customer service and strategic cost management initiatives

**Program Overview**

As a full-time analyst, you will begin your career at Bank of America with an extensive training program. The program is a combination of classroom instruction, e-learning modules, case studies, and presentations. Throughout the program, you will have ample opportunities to work closely with professionals and peers throughout our organization. This is a great opportunity to build a network of colleagues from across the company that will prove to be a tremendous resource to you throughout your career.

**About Us**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re