Iaa - Ict Network Executive

1 day ago

Jakarta, Indonesia AirAsia Full time

**Responsibilities**
- Proficiency with maintaining and immediate do remediation on the tickets related to network performance and service degradation
- Proficiency with Fortinet and maintain Fortinet appliances on firewalls and SD-WAN, including firewall policy rules, URL-filtering, IDS/IPS etc
- Maintain PBX system (creating new extension, configure the SIP Trunk, etc) and IP Phones/IP softphone configuration
- Check the status of registered network infrastructure to ensure that it is operating within acceptable limits
- Respond to any event generated by monitored device by creating ticket incident and assigned to concern parties
- Get acknowledgement from concern parties that ticket has been response
- Incident report must be escalated to all concern parties
- Use tools to monitor the availability of the network connectivity (i.e. Solarwind, CheckMK, etc)
- Proactively raise incident / problem into operational service desk or ticketing system regarding project activity where required
- Supporting for network and service desk improvement
- Implement pre approve standard change (change request management regarding project based)
- Provide risk or advice regarding pre-implementation project where required
- Proactively remind and/or notify the team regarding project process and timeline implementation

**Qualification**
- Required skill(s): understand the concept of networking, IP PBX
- Cisco/HP Aruba/Dell router and/or switch configuration
- Fortinet configuration and troubleshooting
- Understand networking security and cyber-security
- A Strong ownership attitude and a track record of taking responsibility to any problems and pushing through to resolution
- Good interpersonal and communication skill.
- Good communication in English (speaking and writting).

**We are all different**:

- one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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