Country Cts

**Date**:Nov 14, 2024

**Location**: Surabaya, ID

**Company**:AkzoNobel

**About AkzoNobel**

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let’s paint the future together.

© 2024 Akzo Nobel N.V. All rights reserved.

**Job Purpose**:
Lead and manage Color Design team Support off
- site teams to duplicate color & system on samples & production line per request

Lead on creating new color panels for Showroom, (at least 30pcs/year)

Train & supervise the colors stylish & staff to complete their jobs on-time as request

Lead and manage 5 CTS Managers in Indonesia on daily or regular missions given included trouble shooting & new product trial run

Lead the team to achieve the target of the year in all under-control accounts

Generate and report monthly CTS and Color Design activities to regional team

No injury in work and attend all safety training as request, implement CRM & LSR on-time in full

Attend color panel and sample review with customers, buyers and key account manager

**Key Accountabilities**:
Support to arrange works for color stylists at Color Studio or travel to account if needs.

Guide and support technician or CTS manager on develop color/sample development at customer field

Travel to customers / potential customers site to support sampling on time and meet customer’s request about quality and technical request.

Consult customer about color, finishing schedule, and measurement standards applied for product quality.

**Key Activities**:
Assist sale team on action plan taken by Technical Service team responsibility & duty

Competitor Info collection (Business Activities and Headcount Number)

Update customer status (Payment, New Investment and their Business Plan)

Technical test results review & qualify
- Arrange the jobs for team and manage the change based on timeline & priority.
Direct dealing with customers & buyers in term of process, colors & samples at color studio, customer factories or place invited to meet as request & customers satisfaction.
Check and confirm the timesheet for the team.
Submit the orders for all the necessary materials & equipment for work at department.

Solve arisen problems in self-scope and report to line manager for others.

Tasks assigned by line manager, such as 9 box and others

Take responsible & lead the safety action plan & make the department become a friendly workplace.

**Experience**:

- Skillful in color matching & stylist.
Wood technical knowledge (RD lab background)
Experience in finishing line control.
Strong Experience at least 8-10 years in Customer’s technical service managementEnglish basic communication (Verbal, Reading & Writing).
Work independence/ teamwork & under pressure.
Result Orientation
Team Player & Leadership

**Education**:
Bachelor degree from any background

LI-YR1

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 43625