Tiktok E-commerce

1 week ago

Jakarta, Indonesia TikTok Full time

About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. We are looking for Country Policy Engagement Managers to strategize and execute on our seller engagement and education initiatives to drive quantifiable outcomes demonstrating policy penetration and adoption. You will also lead communication research to innovate on the policy engagement and localization approaches, and engage with sellers to sense-make on business operational problems.

**Responsibilities**:
1. Responsible for developing local policy communication plans using internal and external tools to achieve maximum policy adoption and engagement across different seller segments.
1.1 Set and achieve measurable communication targets demonstrating adoption rates.
1.2 Execute communication plan by developing local communication/ promotional/ training content suitable for offline and online channels, as well as conducting webinars and training.
1.3 Research, experiment, and lead stakeholders to come up with new ways to ensure effective policy communication and adoption. This may include scoping A/B tests or engaging with sellers.
2. Localize seller policies and strategies to take into account local country nuances. Convert policies into implementable rules and SOPs that can support at-scale enforcement, e.g. by automation, moderators, customer service agents etc.
2.1 Develop policy training materials and conduct training.
3. Responsible for monitoring and improving sellers' policy adoption metrics.
4. Responsible for a group of sellers' performance metrics (e.g. Defect Order Rates) - monitor and engage to gather feedback, diagnose pain-points, increase policy adoption, and solve their operational problems.
4.1 Develop reports, analyse feedback, and feed insights to cross-functional teams to address policy, product and process gaps.
1. Bachelor's Degree or above.
2. 2-5 years of experience in communication strategy and execution, content development, seller engagement and training from e-commerce platforms and brands, management consulting.
3. Ability to conduct communication research as well as set, measure, and achieve quantifiable communication targets.
4. Strong understanding of social media, influencers, e-commerce, livestreaming, and digital trends.
5. Strong communication and public speaking skills; comfortable working in a fast-paced and dynamic environment.
6. Demonstrated experience working cross-functionally.
7. Proficient in English and Bahasa Indonesia as there is a need to deal with local stakeholder in Indonesia.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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