Guest Relations Officer

3 months ago

Bandung, Indonesia PULLMAN Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
Guest Relations Officer
As a Guest Relations Officer, you're the architect of unforgettable guest experiences. From check-in to departure, your role is to ensure seamless, memorable stays. Your warmth and efficiency in handling inquiries create a welcoming atmosphere, leaving guests with lasting positive impressions.

What is in it for you:

- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

**Qualifications**:
Your experience and skills include:

- Service focused personality is essential
- experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English
- additional languages are a plus

Additional Information

Your team and working environment:

- Our commitment to Diversity & Inclusion:

- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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