Asstmgr-front Office I

6 months ago

Bandung, Indonesia Marriott International, Inc Full time

**Additional Information** Assistant Front Office Manager

**Job Number** 24093187

**Job Category** Rooms & Guest Services Operations

**Location** Moxy Bandung, Jl. Ir. H. Djuanda No. 69, Bandung, West Java, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in cre

  • Front Office Manager

    6 months ago

    Bandung, Indonesia Marriott International, Inc Full time

    **Job Number** 23197241 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda 390, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • Front Office Manager

    6 months ago

    Bandung, Indonesia Marriott International, Inc Full time

    **Job Number** 24025078 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Bandung, Jalan H. Juanda No. 46, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • Asstmgr-food & Beverage I

    1 month ago

    Bandung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24195021 **Job Category**Food and Beverage & Culinary **Location**Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda No. 390, Bandung, West Java, Indonesia, 40135 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International jest pracodawcą zapewniającym równe szanse. Wierzymy...

  • Asstmgr-front Office I

    7 months ago

    Bandung, Indonesia Marriott International, Inc Full time

    **Número de Empleo** 24044184 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda 390, Bandung, West Java, Indonesia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que...

  • Asstmgr-front Office I

    7 months ago

    Bandung, Indonesia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24044184 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda 390, Bandung, West Java, Indonesia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Management - Marriott International souscrit au principe de...

  • Asstmgr-front Office I

    7 months ago

    Bandung, Indonesia Marriott International, Inc Full time

    **Номер вакансии** 24044184 **Категория работы** Rooms & Guest Services Operations **Рез.** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda 390, Bandung, West Java, Indonesia УВИДЕТЬ НА КАРТЕ **График** Full-Time **Удаленное расположение?** N **Возможен ли...

  • Assistant Front Office Manager

    7 months ago

    Bandung, Indonesia Marriott International, Inc Full time

    **Job Number** 24044184 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda 390, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Front Office

    8 months ago

    Bandung, Indonesia Dzawani Hotel Bandung Full time

    FRONT OFFICE - Familiar VHP System - Good Cummunication Skill - Overall Appearance is Good - Team Work Oriented - Familiar F&B Costing - Familiar Nusantara, Western, Asian Food "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada...

  • Front Office

    6 months ago

    Bandung, Indonesia Grage Hotel Bandung Full time

    Front Office - Age between 20 - 30 years old - High School diploma or equivalent - Experienced in the service industry **Benefits**: - Competitive salary - Performance bonuses - Meal allowances "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan...

  • Front Office Manager

    2 weeks ago

    Bandung, Indonesia BWH Hotels Indonesia Full time

    Front Office Manager - Great in Leadership. Has at least 2 (two) years experience in the same position and same field - Great in communication, excellent command in English both spoken & written - Hospitality attitude, enthusiastic, team player. multiple tasks in one time - Possess a clean track record with references & able to join immediately

  • Front Office

    6 months ago

    Bandung, Indonesia Sandhes Beauty Care Full time

    Front Office - Good looking - Bertanggung jawab & disiplin - Bersedia ditempatkan di klinik kecantikan Bisa mengoperasikan komputer (min Ms. Word & Ms Excel) - Penempatan Sandhes Beauty Care Jalan Jamin Ginting Sumber Mufakat, Hotel Juma Eluk, Kabanjahe "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun...

  • Asstmgr-food & Beverage I

    1 month ago

    Bandung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24195021 **Job Category**Food and Beverage & Culinary **Location**Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda No. 390, Bandung, West Java, Indonesia, 40135 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International applica una politica di pari opportunità. Crediamo nel...

  • Front Office Manager

    7 months ago

    Bandung, Indonesia Vue Palace Hotel Full time

    Front Office Manager - Experience is preferred - Meticulous, hardworking, honest, disciplined, and responsible - Committed to the job "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...

  • Front Office Supervisor

    4 months ago

    Bandung, Indonesia PT. Puri Insanasih (PIA Hotel Bandung) Full time

    **Requirements**: - Wanita - Maksimum usia 35 tahun - Berpengalaman sebagai Front Office Supervisor mínimal 2 tahun - Ramah, jujur, dan berpenampilan rapi juga bersih. - Mampu bekerja dibawah tekanan - Mampu beradaptasi dengan cepat - Berpengalaman menangani OTA **Job Desc**: - Membantu tamu dalam pelayanan reservasi kamar - Memeriksa registrasi online...

  • Front Office Manager

    3 months ago

    Bandung, Indonesia PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Manager

    6 months ago

    Bandung, Indonesia Luminor Hotel Bandung - Metro Indah Full time

    Front Office Manager - Min. 2 years experience in a similar position - Fluent in English - Good communication and coordination skills - Positive attitude - Passionate, enthusiastic and energetic personality - Able to work individually and team - Able to join immediately "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan...

  • Front Office Supervisor

    6 months ago

    Bandung, Indonesia Luminor Hotel Bandung - Metro Indah Full time

    Front Office Supervisor - Min. 2 years experience in a similar position - Fluent in English - Good communication and coordination skills - Positive attitude - Passionate, enthusiastic and energetic personality - Able to work individually and team - Able to join immediately "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan...

  • Front Office Supervisor

    6 months ago

    Bandung, Indonesia Dzawani Hotel Bandung Full time

    FRONT OFFICE SUPERVISOR - Familiar VHP System - 3 Year Minimum Experience - Good Cummunication Skill - Overall Appearance is Good - Team Work Oriented - Have Strong Leadership - Familiar F&B Costing - Familiar Nusantara, Western, Asian Food "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam...

  • Front Office Manager

    3 months ago

    Bandung, Indonesia Fox Lite Hotel Majalaya Full time

    Front Office Manager - Minimum Diploma in Hospitality or relevant field - At least 3 years of working experience or equivalent in similar position - Good leadership and excellent communication, approachable and service-oriented attitude - Good command of English (spoken and written) and computer literacy - Able to multi-task, adaptable, high initiative,...

  • Officer Front Liner

    6 months ago

    Bandung, Indonesia PT Grita Artha Kreamindo Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Pengembangan Bisnis, Manajemen Merk / Produk **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Bertanggung jawab terhadap pelayanan pelanggan secara langsung, dan melakukan seluruh kegiatan operasional front liner sesuai standar prosedur operasional (SOP) yang di...