Customer Care Specialist

2 months ago


Sleman, Indonesia PT CoverSuper Indonesia Global Full time

**Deskripsi Pekerjaan**:

- Melakukan monitoring pesanan dan memastikan leadtime sesuai dengan yang telah dijanjikan
- Menangani semua keluhan customer secara akurat dan tepat waktu
- Memberikan service experience untuk meningkatkan loyalitas customer
- Melakukan penambahan review positif di Google dan website
- Bekerja sama dengan Tim Marketing memfollow-up kebutuhan customer
- Membuat monthly report kepada leader

**Kualifikasi**:

- Laki-laki / Perempuan maksimal usia 30 tahun
- Pendidikan mínimal D3/ S1, jurusan komunikasi lebih diutamakan
- Memiliki pengalaman di bidang customer care mínimal 1 tahun
- Memiliki kemampuan skill komunikasi baik verbal/non verbal
- Memiliki rasa empati dan simpati yang tinggi terhadap problem konsumen
- Dapat bekerjasama dalam tim maupun secara individual
- Jujur, ceria, berintegritas dan memiliki vibes yang positif.

Jenis Pekerjaan: Penuh Waktu, Kontrak
Panjang kontrak: 6 bulan

Pertanyaan Lamaran:

- Apakah Anda perokok aktif?

Pendidikan:

- D1-D4 (Diutamakan)

Pengalaman:

- customer service care: 1 tahun (Diutamakan)



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