Housekeeping Manager

6 months ago

Jakarta, Indonesia Hilton Full time

A Housekeeping Manager will support all Housekeeping and Laundry operations including the development of the Team Members within the group so to provide an exceptional experience for our Guests.

**What will I be doing?**

As a Housekeeping Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. A Housekeeping Manager will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Directs the work assignment of Supervisory and non-Supervisory.
- Monitors Housekeeping Team Member to ensure guests receive prompt and courteous service.
- Monitor Housekeeping Team Member to ensure guest rooms and particularly those of priority members known repeat guests and other VIP's receive special attention.
- Prioritize checking for all VIP arrivals, HHonors member, long staying guest & regular guest.
- Working closely with Executive Housekeeper in drive team member to achieve target or even exceed of cleanliness.
- High concern on feedback coming from online survey.
- Schedule routine inspections with Supervisor of guest rooms including arrival rooms and stay over rooms.
- Inspect all floor corridor, service area and pantry area to perform all good maintenance and cleanliness.
- Inspect public areas cleanliness and liaise to have special cleaning of the day, special project etc.
- Monitor Team Member performance, Team Member schedule in daily basis; liaise with Supervisor and Housekeeping Admin.
- Appraise appearance, discipline and efficiency of all Team Member under direct supervision and initiate immediate remedial action if necessary.
- Ensure that consumption of guest supplies is under control.
- Assists in monitoring and controlling Housekeeping Procedures including lost and found, key control, security and emergency procedures, health and safety for Team Member and guests.
- Monitoring all Housekeeping expenses in daily, weekly and monthly basis.
- Monitor cleaning machines, cleaning equipment's, and cleaning tools maintenance in weekly and monthly basis.
- Acts on behalf of the Executive Housekeeper in his/her absence as assigned.

**What are we looking for?**

A Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- A high school certificate or equivalent
- High level of commercial awareness and cost control capabilities
- Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service.
- Ability to work under pressure.
- Excellent grooming standards
- Flexibility to respond to a range of different work situations.
- Knowledge of Workplace, Health, Safety and Hygiene is essential.
- Strong communication skills
- A passion for delivering exceptional levels of guest service.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Familiar with Property Management Systems
- Experience managing a department and Profit and Loss account.
- High level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all

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