High Touch Operation Manager

7 months ago


Jakarta, Indonesia Millennium Technology Services Full time

the ,payouts,the advisecustomersabilitycustomers'Who You Are

You possess excellent communication skills. Strong mindset and ownership over operational emerging and potential issues. Strong leadership, and able to translate urgency and required steps for the team to execute. Possess not only reactive but also proactive mindsets in terms of leading the whole operation

Role & Responsibilities
- Understand customer's internal business functions and culture.
- Identify, build and maintain relationships with customer's internal management.
- Act as single point of contact for operational issues, mitigating any crisis.
- Represent customer needs to Cisco post-sales support teams and applicable organizations.
- Travel to quarterly customer site visits to present operational issues/activity, customer satisfaction, and gap analysis to the client and internal Cisco personnel.
- Provide customers with regular updates on "hot" or intensified issues according to customer sentiment.
- Coordinate and conduct weekly conference calls to provide status reports to customer.
- Create and present quarterly reports to customers with an analysis of customer's support needs.
- Problem/Project Management.
- Work with Cisco Global to ensure seamless and consistent delivery of services and solution support to achieve customer SLA/KPIs.
- Develop and share operational standard methodologies, processes, and procedures to improve customer operations over time.
- Build consistent relationships with key Operations and support decision makers within the customer base and advices on future direction of Cisco/customer post-sales support relationship.
- Be the “go to” person and main point of contact for customer and internal teams.
- Provide detailed and documented requirements to cross-functional teams that improve the impact of the customer experience.
- Accurately produce High Availability metricsgo-toreports (MTTR, KPIs, Analytics, etc.) and other custom reports.
- Conduct internal and customer facing knowledge transfer sessions on Cisco tools processes, procedures.
- Regular review of RMAs to determine if parts are meeting MTBFcustomer-facing and especially on accounts that have contracted pay outs. If RMAs are getting close to payout time - dynamically require EFAs by updates through GRs.

**Required Skills**:

- Typically requires a BS/BA degree or equivalent **plus 4-6 years** related customer support experience, operation and project management experience or business experience.
- Ability to work as a team member in a cross-functional matrix environment.
- Excellent presentation and communication skills.
- Knowledge of vertical market business trends and concepts.
- Strong project and problem management skills.
- Strong influencing and negotiation skills.

**Job Type**: Contract
Contract length: 12 months


  • Operation Manager

    2 weeks ago


    Jakarta, Indonesia Avirtech Full time

    Responsibilities: - Oversee and run drone operations with high efficiency - Optimize and monitor team operational for optimal results - Make important policy, planning, and strategy decisions. - Develop, implement, and review operational policies and procedures. - Assist HR with recruiting when necessary. - Help promote a company culture that encourages top...


  • Jakarta, Indonesia Moladin Full time

    **Responsibilities** - Design and implement operational flows at MOFI to support the company in becoming a leading digital multi-finance institution in Indonesia. - Oversee day-to-day operations in the lending business, including branch operations, verification processes, fiduciary processes, insurance handling, and collateral document management, ensuring...

  • Operational Manager

    3 months ago


    Jakarta, Indonesia House of Tugu Jakarta Full time

    **Qualifications**: - Proven experience as an Operations Manager or in a similar role within the hospitality industry. - Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. - Strong understanding of hotel operations, including front desk, housekeeping, food and beverage, and maintenance. - Excellent...

  • IT Operation Manager

    2 months ago


    Jakarta, Indonesia Qode Full time

    As the Operations Manager, you will lead and oversee the company’s operational functions, ensuring smooth and efficient processes across teams and projects. You will be responsible for managing resources, controlling project quality, and improving overall operational efficiency. You will play a key role in steering the company's direction while...

  • IT Operations Manager

    2 months ago


    Jakarta, Indonesia Qode Full time

    **Job Descriptions**: As the Operations Manager, you will lead and oversee the company’s operational functions, ensuring smooth and efficient processes across teams and projects. You will be responsible for managing resources, controlling project quality, and improving overall operational efficiency. You will play a key role in steering the company's...

  • Operations Manager

    4 months ago


    Jakarta, Indonesia Parlour Group Pte Ltd Full time

    RESPONSIBILITIES Facilitating cross-channel feedback from customers and employees to management and executive teams Working with team leaders, managers, and department heads to learn departmental needs and goals Ensuring that all activities conform to local, federal, industry and company standards Observing, reviewing and analyzing processes to identify...

  • Operations Manager

    7 months ago


    Jakarta, Indonesia PT Terra Drone Indonesia Full time

    Founded in 2016, Terra Drone is a leading drone and Urban Air Mobility (UAM) technology with a mission of “Unlock the sky.” Also, Terra Drone is the first Asian startup to raise funding from Wa’ed Ventures, the venture capital arm of the oil and gas giant and the 2nd biggest company in the world by market cap, Aramco. Headquarters is in Japan, a...

  • Operational Manager

    3 months ago


    Jakarta, Indonesia Burns Cafe Jakarta Full time

    Operational Manager - Minimum D3/SMK, more preferable from hospitality - A minimum of 1 year experience in a similar position from a reputable restaurant - Dynamic person, confidence and good attitude - Excellent communication & interpersonal skills - High motivation, energetic and team player - Able to join in October/November 2024


  • Jakarta, Indonesia Moladin Full time

    **Responsibilities** Key scope will include: - Set up, lead and manage a GPS Operations team to run a 6-day workweek operation, performing the following tasks: - Monitor the vehicles tagged with GPS trackers for any non-compliant activities, e.g. unauthorized uninstallation of GPS trackers. - Follow up on any non-compliant activities following the...

  • Operations Manager

    7 months ago


    Jakarta, Indonesia Noraa & Co. Full time

    **Get to Know the Role**: **Responsibilities**: - Ensure all operations are carried out in an appropriate, cost-effective manner. - Improve operational management systems, processes, and best practices to optimize efficiency. - Build forecasts, plan inventory, and oversee warehouse and logistic operations to meet demand effectively. - Assist the...

  • Operations Manager

    1 day ago


    Jakarta, Indonesia Gear Inc Full time

    Directs and oversees day to day project operations through effective leadership and efficient management of teams leads and support teams. - Ensure delivery of all client KPI’s and targets. - Motivate and effectively performance manage team leads Provide direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge...


  • Jakarta, Indonesia Cove Full time

    At Cove, we are a team player and support team members especially when faced with challenges by being able to be depended on. We communicate proactively, listen to, and highly value the inputs of others by giving constructive feedback in a positive as well as supportive manner. Everyone in the team is motivated to grow and are comfortable staying agile and...


  • Jakarta, Indonesia Hypefast Full time

    South Jakarta, South Jakarta City, Jakarta, Indonesia**JOB TYPE** - Full Time**About the Role**: **Operations & Services Senior Manager** role is to lead and optimize all aspects of the company's operations, ensuring efficient and high-quality service delivery that meets established Service Level Agreements (SLAs). This role is responsible for building and...


  • Jakarta, Indonesia Cove Living Pte Ltd Full time

    At Cove, we are a team player and support team members especially when faced with challenges by being able to be depended on. We communicate proactively, listen to, and highly value the inputs of others by giving constructive feedback in a positive as well as supportive manner. Everyone in the team is motivated to grow and are comfortable staying agile and...


  • Jakarta, Indonesia AMODA Full time

    Manage daily operations meet company standards and SOP, including guest services, housekeeping, maintenance, and staff management - Ensure a superior guest experience by maintaining high standards of service, cleanliness, and comfort - Lead, train, and develop a team of employees, including housekeeping, maintenance, and front desk staff - Monitor and manage...

  • Operations Manager

    1 month ago


    Jakarta, Indonesia Dion Full time

    **INTRODUCTION** Our client is a leading global BPO provider specializing in Contact Center operations, Digital Marketing, and Engineering Solutions. With a strong presence across multiple regions, the company is dedicated to delivering exceptional service and fostering an employee-focused environment. Known for its commitment to innovation and operational...

  • Operations Manager

    2 weeks ago


    Jakarta, Indonesia .ZERO Pte Ltd Full time

    **Company Overview** **Our Vision**:To improve the lives of everyone by having a Sterra product in every home. **Our Mission**:To create high-quality, functional, sleek, and mínimalistic home products at revolutionary prices, and become every home’s partner. **Role Purpose** - Lead day-to-day execution of warehouse, fulfillment, installations, and...

  • Operation Manager

    7 months ago


    Jakarta, Indonesia Richdale International Executive Search Full time

    **Job Summary**: The Operations Manager will oversee the daily operations of the garment factory, ensuring efficient production processes and quality control. This role requires strong leadership skills, a deep understanding of garment manufacturing, and the ability to manage and optimize production workflows. **Key Responsibilities**: - Oversee and manage...

  • Operations Manager

    7 months ago


    Jakarta, Indonesia DKSH Full time

    **Location**:Jakarta, ID, ID**Job Function**:Supply Chain Management**Requisition Number**:145934**Description**: **Job Summary** As the local operations manager, you are responsible for overseeing the day-to-day operations of a business to ensure that it runs efficiently and effectively. This includes Planning and implementing operational strategies,...

  • Operations Manager

    7 months ago


    Jakarta, Indonesia Talent'd HR Solutions Full time

    **Job ID**: - ID1153 - **Operations Manager**: Jakarta, Indonesia -Petrochemical -7 to 10 years -Bachelor's degree in Mechanical, Chemical, Manufacturing Management or a related field -Local Indonesian -English Proficiency is Mandatory -As Per The Market Standard **Job Roles and Responsibilities**: - The Operations Manager is responsible for overseeing...