Ms IT Chief Operating Officer
3 days ago
**Ericsson Country Unit**:Indonesia
**Location**:Jakarta
**Travel Required**:Up to 25%
**Open to external referrals**:Yes
**Be part of the team**:
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
We are now looking for a Managed Services Chief Operating Officer to join us As a leader in our organization, you will play a key role in ensuring profitability and fulfillment of our managed services contracts while identifying add-on sales opportunities for continuous improvement of margins. Handling the customer interface, you will cultivate and build on the customer relationship and ensure that all services are delivered according to contractual obligations. In this role, you are responsible for the line management and acting as people leader for the entire Managed Service Operation end to end.
**What you will do**:
- Lead all aspects of managed services (MS) delivery and profitability for each specific customer to ensure contractual requirements are satisfied and contracts are profitable
- Act as a customer representative, performing periodic customer meetings to identify ways to improve customer relationships and secure internal priorities and quality performance by Ericsson
- Ensure financial and operational performance monitoring and reporting to drive improvement
- Establish WLA with the operations delivery team and ensure the team is fulfilling customer obligations
- Secure and handle external operational agreements between delivery organizations and the customer, taking accountability for all solutions delivered to the customer
- Support the Account in contractual renegotiation or pre-sales.
- Identify and drive potential sales opportunities/add-on sales for the Network contract.
- Engagement with Managed Services teams to plan and coordinate.
- Handle contracts to ensure accurate scope, change procedures, invoice flow, and compliance, avoiding over or under delivery.
**You will bring**:
- Education: appropriate education as per the MA and BA.
- Min years of experience: 5 to 7 years of relevant experience in the current role with total experience of 15 - 20 years
- Demonstrated ability in BSS, OSS and Cloud technologies.
- Solid understanding of Ericsson Service Delivery Portfolio for Managed Services.
- Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Presentation Skills, Customer Relationship Management.
- Delivering results and meeting customer expectations.
**What´s in it for you?**
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
**What happens once you apply?**
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
**We are proud to announce at Ericsson **Indonesia**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021. **Every year,
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