Reservation Manager

5 months ago

Jakarta, Indonesia Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.

**What will I be doing?**

As the Reservations Manager, you will be responsible for performing the following tasks to the highest standards:

- To train reservations team on all aspects of duties in the reservation office and customer service skills inline with the DoubleTree brand standards
- To assist Front Office Manager with reservations training for front desk team.
- To conduct regular staff appraisals
- To foster team work and motivate team. Act on team member survey results.
- To ensure guest history is well maintained and fully utilized.
- To ensure all incoming correspondence is answered within 24 hours.
- To ensure a high standard of customer service and professional business correspondence is maintained.
- To oversee Reservations Supervisor responsibility to manage the day to day flow and distribution of work load.
- To ensure all reservations for the next day's arrival are reviewed thoroughly for accuracy.
- To review group blocks on a regular basis and ensure deposit and cut off deadlines are adhered to.
- To liaise with Director of Sales & Marketing and Revenue Manager on-day selling strategies to ensure maximum revenue.
- To set aggressive overbooking levels for future to ensure utilization of all opportunities. Maintain knowledge of availability at competitor hotels for potential book outs
- To deal with guest and booker comments and complaints.
- To share and obtain information of comments and complaints received by companies, guests, bookers with Director of Sales and Front Office Manager
- To incorporate Reservations Supervisor in Revenue Management tasks and train and delegate responsibilities as often as possible
- To review Reservations made daily to ensure compliance with pre-set restrictions and effectiveness of applied CRS restrictions
- To review Reservations cancelled daily to identify possible pattern and rate resistanc
- To constantly review rate and room type restrictions in 14 days booking window to adjust if necessary.
- To conduct competitor comparisons to collate intelligence to suggest to RevMax committee possible rate or strategy adjustments
- To ensure all rates are correctly loaded in a timely fashion (locally, CRS and GDS
- To work closely with Front Office Manager to maintain and implement new up-selling and other revenue enhancing programs.
- To make recommendations for improvement of business practices in view of total hotel revenue
- To attend RevMax meeting and highlight threats and opportunities with regards to the hotel revenues and its competitive positioning.
- To ensure that reservations and front office maintain a commercial approach at all time and utilize all revenue opportunities (i.e. up-selling)
- To monitor the awarding of complimentary stays (groups and individuals).

**What are we looking for?**

A Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Hospitality: We are passionate about delivering exceptional guest experience.
- Integrity: We do the right thing all the time
- Leadership: We are leaders in industry and our communities
- Teamwork: We are team players in everything we do
- Ownership: We are owners of our actions and decisions.
- Now: We operate with a sense of urgency and discipline
- University graduate.
- Minimum 5 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken in English and Chinese to meet business needs.
- Good interpersonal, organizational and communication skills.
- Good team player.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to lead, provide guidance and develop team members.
- Knowledgeable and skilled in crisis management.
- Innovative self-starter with high motivation.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from

  • Reservation Manager

    5 months ago

    Jakarta, Indonesia Hilton Full time

    Reservation Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Reservation Manager

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23200194 **Job Category** Reservations **Location** The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related...

  • Reservations Associate

    2 days ago

    Jakarta, Indonesia Cocotel Hotels and Resorts Full time

    As **Reservations Associate**, you will be responsible for assisting the reservations team in handling reservations for Cocotel International, Inc.'s services, such as hotel bookings, event registrations, or travel arrangements. You will work closely with the reservations team to ensure that all requests are handled efficiently and effectively, and that our...

  • Reservation Expertise

    2 months ago

    Jakarta, Indonesia AMODA Full time

    **About The Role**: As a Front Office Expertise at AMODA’s Properties, responsible for managing all the reservation inquiries and ensuring that all guests are provided with exceptional customer service also work closely with other departments, such as housekeeping and maintenance, to ensure that guest needs are met and that the hotel is operating...

  • Reservations Agent

    6 months ago

    Jakarta, Indonesia Hiringmaps Full time

    **Responsibilities**: - **Reservation Inquiries**: Respond to inquiries from guests, travel agents, or third parties about room availability, rates, amenities, and services. - **Booking Management**: Assist guests in making reservations, confirming details, and processing bookings accurately in the reservation system. - **Room Allocation**: Allocate rooms...

  • Reservation Supervisor

    7 months ago

    Jakarta, Indonesia Grand Mercure Jakarta Kemayoran Full time

    **Job Description**: - To assist Management in increasing the Hotel’s profitability. - To supervise staff within the section. - To assist guest and ensure their stays at the hotel are comfortable and an experience to remember. - To assist the Reservation Manager in ensuring smooth operation

  • Reservations Agent

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24072602 **Job Category** Reservations **Location** The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Restaurant Reservation Agent

    6 months ago

    Jakarta, Indonesia Hiringmaps Full time

    **Reservation Agent Responsibilities**: - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel...

  • Reservation Agent

    6 months ago

    Jakarta, Indonesia RAFFLES Full time

    Company Description **Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • Reservation Agent

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24075986 **Job Category** Reservations **Location** Sheraton Grand Jakarta Gandaria City Hotel, Jl. Sultan Iskandar Muda, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservations Agent

    6 months ago

    Jakarta, Indonesia Novotel Jakarta Gajah Mada Full time

    **Job Description**: - You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. - Creates and maintains reservation records, prepares letters of confirmation and promptly processes any cancellations and modifications. -...

  • Reservations Supervisor

    2 months ago

    Jakarta, Indonesia PULLMAN Full time

    **Company Description** Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia. With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9...

  • Reservations Sales Agent

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23208028 **Job Category** Reservations **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Reservations Consultant

    5 months ago

    Jakarta, Indonesia Mövenpick Hotel Jakarta City Centre Full time

    **Job Description**: - Develop, manage, and implement the hotel's credit policy. - Handle credit limit approvals and adjustments. - Monitor and manage the accounts receivable aging report. - Collaborate with the sales and reservations departments to ensure that credit policies are adhered to. Work Experience - A Bachelor's Degree in Finance, Accounting,...

  • Reservations Sales Supervisor

    5 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23204997 **Job Category** Reservations **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Supervisor-reservations

    2 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **หมายเลขงาน** 24158935 **ประเภทของงาน** Reservations **สถานที่** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia ดูบนแผนที่ **ตารางการทำงาน**...

  • Cluster Reservations Agent

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24184275 **Job Category**Reservations **Location**JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Cluster Reservation Supervisor

    2 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24158935 **Job Category** Reservations **Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations,...

  • Hotel Reservation Expert

    5 months ago

    Jakarta, Indonesia Kuoni Tumlare Full time

    **About Kuoni Tumlare**: At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours,...

  • Reservation and Guest Service Center Supervisor

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23217457 **Job Category** Reservations **Location** Sheraton Grand Jakarta Gandaria City Hotel, Jl. Sultan Iskandar Muda, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....