Sr Tech Svc Specialist
6 months ago
Ringkasan Fungsi:
Oversees activities of a group of technical specialists providing existing product support to Sales and Cabot current and prospective customers.
Tanggung Jawab:
- Manages activities of Technical Sales support staff ensuring customer satisfaction in terms of product information, advice, and resolution of product issues
- Act as connector between market expectation and Cabot capabilities by constant discussion with Cabot R&D team
- Plans and organizes resources to ensure appropriate coverage and participation in account visits with Sales team
- Works closely with our R&D lab and regional tech service teams to share the customer queries, obtain technical advice from internal R&D teams and share back with customer
- Facilitates introduction of new products or grades, negotiating quality specifications by overseeing customer trials and obtaining technical approvals. Ensures resolution of product problems.
- Supports efforts to implement and maintain the requirements of technical specification, as applicable to the site/region
Persyaratan:
- **_Employee Management. _**Ability to employ resources with right skills and provide direction, coaching and development to facilitate success of staff in delivering positive results
- **_ Team Leadership. _**Ability to mobilize, support and guide the collective group of individuals towards achievement of objectives in a manner that fits with the Company’s values and standards of excellence
- **_ Technical Excellence. _**Knowledgeable about Cabot’s technical capabilities
- **_ Technical Product and Process Knowledge. _**Knowledge and capabilities to be recognized as credible advisor in the manufacturing technology, implementation and stewardship
- **_ Communication, Presentation & Engagement._** Ability to engage with others in a manner that is relevant, timely and appropriate to the environment
- **_ Problem Solving_**. Applies analytical thinking to identify causes of and identify potential solutions to problems. Able to be innovative in identifying new solutions
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