Collection Manager

4 months ago


Jakarta, Indonesia Agriaku Full time

Company Description

AgriAku is a leading technology-based local agribusiness company in Indonesia. Launched late last year, AgriAku's mission is empower mitra through sustainable, inclusive and profitable technology business models.

**Job Description**:

- Developing and implementing effective debt recovery strategies to maximize collections and minimize bad debts. This may involve analyzing data, identifying patterns, and creating action plans to improve the collection process.
- Leading and managing a team of collection agents or debt collectors. Providing guidance, training, and support to ensure the team's success in achieving collection targets.
- Monitoring the performance of collection agents and the overall team, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary.
- Overseeing and ensuring professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes.
- Ensuring compliance with relevant debt collection laws, regulations, and company policies. This involves staying updated on any changes to regulations that may impact debt collection practices.
- Preparing regular reports on the status of collections, progress towards targets, and other relevant metrics for management review.
- Engaging in negotiations with customers or clients to reach mutually agreeable repayment plans or settlements.
- Managing customer relationships and addressing any complaints or concerns related to the debt collection process.
- Identifying and assessing potential risks related to outstanding debts, and collaborating with other departments (e.g., credit risk management) to mitigate risks effectively.
- Identifying areas for process improvement and implementing best practices to enhance the efficiency and effectiveness of the debt collection process.
- Monitoring the budget allocated for the collection department and ensuring resources are utilized optimally.

**Qualifications**:

- A bachelor's degree in finance, accounting, business administration, or a related discipline.
- Proven experience in debt collection or related financial roles, with some experience in a managerial or supervisory capacity.
- Strong understanding of debt collection, litigation, laws, and regulations.
- Excellent communication and negotiation skills.
- Analytical mindset with the ability to interpret data and generate actionable insights.
- Leadership skills and the ability to motivate and manage a team effectively.

Additional Information
- Hybrid working options during the COVID-19 pandemic (i.e. working from home and within the main Jakarta office).


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