Sr Representative, Customer Experience

4 weeks ago

Bogor, Indonesia Firmenich Full time

Sr Customer Care Representative, Taste & Beyond

We are honored to be the first company that have renewed an upgraded our EDGE certification in our industry worldwide. Now we are one of only 2 companies in the world, to be globally certified by EDGE at MOVE level, the world’s leading business certification standard for gender equality in the workplace.

We are continuously seeking ways to foster a workplace where all our colleagues feel they have equal chances to succeed (the Gender Equality certification is one step of our diversity and inclusion journey).

Diversity is the range of human differences, including but not limited to race, ethnicity, gender, gender identity, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.

Diversity focuses on the differences, while inclusion is the deliberate act of welcoming diversity and creating an environment where all different kinds of people can thrive and succeed.

This function will be reporting to the Senior Customer Care Manager and based in Firmenich manufacturing plant at Cileungsi

**Key Responsibilities**:

- Promote the "Customer Orientated" value within the Supply Chain Organization
- Build an intimate relationship with Firmenich commercial partners and Customers' key representatives
- Provide solid customer service support to commercial and prospects.
- Have close collaboration with commercial and related' stakeholders (internal & external) to deliver challenging customers' requirements / needs
- Versatile and quick to address customer, commercial and related stakeholder's challenges/concerns while ensuring on time deliveries (Post Goods Issued timely)
- Maintain clear effective communications with customers by highlighting potential issues, opportunities and action plans if such situations arise.
- Thorough follow up and closure on customer feedback and complaints
- Monitor & track overseas shipments from affiliates till customers' receipt besides overseeing local plant supply to customers.
- Assist to reduce overall inventory cost by optimizing forecast, providing good analysis and provision of customer demand, rigorous monitoring of on-time deliver
- Participate in projects which requires Customer Service involvement

**We value**:

- Bachelor Degree in Engineering major and equivalent, min 3 years of experience in Customer Service/Customer Care/Order to Cash is preferred
- Individual who carries a growth mindset
- Team Player, Positive attitude, Meticulous and Analytical
- SAP experience such as Sales & distribution & Materials Management Module is preferred
- Excellent interpersonal, written and verbal communication skills (in English).
- Demonstrate professionalism and confidence in customer management
- Possess excellent listening, sense of urgency and problem-solving skills
- Able to work independently and effectively under pressure

**We offer**:

- Join a talented, dynamic and diverse team and working environment. We are passionate about people, cultures, trends, brands.
- A global and diverse working environment
- Highly dynamic and multicultural company

  • Customer Sales Representative

    4 weeks ago

    Bogor, Indonesia Ephunter Indonesia Full time

    We are Headhunter / Talent Search company, one of our clients from Tire Manufacture located at Citereup Bogor is looking for Customer Sales Representative: - Level Position : Staff to senior staff - Experienced : at least 2 years with same position - Skill : Customer Oriented, Detail, English Fluent, Passion in Sales, Computer Skill **Requirements**: -...

  • Customer Experience Representative

    4 weeks ago

    Bogor, Indonesia Firmenich Full time

    We are honored to be the first company that have renewed an upgraded our EDGE certification in our industry worldwide. Now we are one of only 2 companies in the world, to be globally certified by EDGE at MOVE level, the world’s leading business certification standard for gender equality in the workplace. We are continuously seeking ways to foster a...

  • (Textile) Customer Sales Representative

    4 weeks ago

    Bogor, Indonesia MatchaTalent Full time

    **About the Company** Our client is a joint venture between Indonesia and Turkish manufacturing company which is producing tires, filament yarn (nylon, polyester, rayon fibre), nylon tire cable, and polyester raw material (purified terephthalic acid). They are operated since April 1987, being under Turkish company. **Responsibilities**: - Update sales...

  • (Textile) Customer Sales Representative

    2 weeks ago

    Bogor, Indonesia MatchaTalent Full time

    **About the Company** Our client is a joint venture between Indonesia and Turkish manufacturing company which is producing tires, filament yarn (nylon, polyester, rayon fibre), nylon tire cable, and polyester raw material (purified terephthalic acid). They are operated since April 1987, being under Turkish company. **Responsibilities**: - Update sales...

  • (Textile) Customer Sales Representative

    2 days ago

    Bogor, Indonesia MatchaTalent Full time

    **About the Company** Our client is a joint venture between Indonesia and Turkish manufacturing company which is producing tires, filament yarn (nylon, polyester, rayon fibre), nylon tire cable, and polyester raw material (purified terephthalic acid). They are operated since April 1987, being under Turkish company. **Responsibilities**: - Update sales...

  • (Textile) Customer Sales Representative

    1 week ago

    Bogor, Indonesia MatchaTalent Full time

    **About the Company** Our client is a joint venture between Indonesia and Turkish manufacturing company which is producing tires, filament yarn (nylon, polyester, rayon fibre), nylon tire cable, and polyester raw material (purified terephthalic acid). They are operated since April 1987, being under Turkish company. **Responsibilities**: - Update sales...

  • Customer Service Representative

    4 weeks ago

    Bogor, Indonesia Mitracomm Ekasarana PT Full time

    Menangani customer complain secara Face to Face - Memberikan edukasi kepada customer mengenai product - Menawarkan product kepada customer - Laki-laki/Perempuan - Usia maksimal 26 tahun - Pendidikan mínimal D3/S1- IPK Diatas 2.75 - Berpenampilan baik - Komunikatif & mampu bernegosiasi - Fresh graduate dipersilahkan melamar- Belum Menikah - Dapat bekerja...

  • Sales Representative

    4 weeks ago

    Bogor, Indonesia PT INTERNATIONAL REAL ESTATE EXPERT Full time

    We are looking for a professional Real Estate representative for selling and marketing our products. This is a great opportunity for someone looking to grow their career in real estate. **Requirements**: - Proven working experience as a Real Estate Agent or Real Estate Salesperson. - Ability to work independently combined with excellent interpersonal...

  • Sales Representative

    13 hours ago

    Bogor, Indonesia PT INTERNATIONAL REAL ESTATE EXPERT Full time

    We are looking for a professional Real Estate representative for selling and marketing our products. This is a great opportunity for someone looking to grow their career in real estate. **Requirements**: - Proven working experience as a Real Estate Agent or Real Estate Salesperson. - Ability to work independently combined with excellent interpersonal...

  • Partnership Representative Bogor

    3 days ago

    Bogor, Indonesia PT Global Urban Esensial Full time

    Coordinate and maintaining relationships with hospitals / clinics / healthcare organizations / doctors - Manage marketing program/activities both online and offline to increase the number of new and qualified users - Processing agreements with external parties - Provide insights and recommendations about product improvement - Minimum Qualifications: At least...

  • Sales Representative

    2 days ago

    Bogor, Indonesia PT Cilia Prisma Utama Makmur Full time

    **Anda terbiasa mencapai target, terampil dalam komunikasi, gigih dan percaya diri ?** **Dan Anda ingin mempunyai jenjang karir di perusahaan berskala nasional?** PT Cilia Prisma Utama Makmur (PT CPUM) adalah perusahaan manufaktur dan distribusi packaging plastik yang mempunyai visi untuk menjadi MARKET LEADER in Indonesia. Di PT CPUM, kami percaya...

  • Area Sales Representative

    5 days ago

    Bogor, Indonesia Sinergi Performa Cipta Full time

    **Min D3/S1 in relevant field with min 1 year experience**: - **Have experience as Salesman FMCG or MDS FMCG are most preferred**: - **Familiar with Ms Office /Google tools**: - Willing to work on fields and have own vehicle (motorcycle) - Domicile/reside in Bogor and know Bogor area in detail **General Job Description**: - Engage with existing...

  • Head of Logistics

    4 weeks ago

    Bogor, Indonesia Goodyear Full time

    Location: ID - Bogor Goodyear Talent Acquisition Representative: Bon Jovi Oredeña Sinday Sponsorship Available: No Relocation Assistance Available: No **Responsibilities**: - Optimise Supply Chain Cost to serve - Transportation & Warehpusing Cost. Work with all stakeholders in developing a robust warehousing & transportation process, performance...

  • Head of Guest Experience

    5 days ago

    Bogor, West Java, Indonesia Plataran Puncak Full time

    About UsPlataran Puncak is a leading hospitality company dedicated to providing unforgettable experiences for our guests.Job ResponsibilitiesThe successful candidate will be responsible for leading a team of professionals to deliver exceptional guest experiences and exceed customer expectations.

  • Customer Service Offline

    4 weeks ago

    Bogor, Indonesia Spilla Jewelry Full time

    **Kualifikasi**: - Penempatan Spilla Jewelry **Bogor**: - Wanita, usia maksimal 27 tahun - Minimal lulusan S1 dari semua jurusan (Jurusan Ilmu Komunikasi/Managemen Pemasaran/Perhotelan/Hospitality lebih diutamakan) - Memiliki pengetahuan dan minat di bidang hospitality - Memiliki kemampuan komunkasi yang baik - Memilki kemampuan untuk handling complaint -...

  • Customer Service Offline

    2 days ago

    Bogor, Indonesia Spilla Jewelry Full time

    **Kualifikasi**: - Penempatan Spilla Jewelry **Bogor**: - Wanita, usia maksimal 27 tahun - Minimal lulusan S1 dari semua jurusan (Jurusan Ilmu Komunikasi/Managemen Pemasaran/Perhotelan/Hospitality lebih diutamakan) - Memiliki pengetahuan dan minat di bidang hospitality - Memiliki kemampuan komunkasi yang baik - Memilki kemampuan untuk handling complaint -...

  • Customer Service

    2 days ago

    Bogor, Indonesia Summarecon Full time

    **Requirements**: - Male or female - Aged 25 to 30 years old - Minimum Bachelor's degree in Communication Studies, Management, or other relevant fields - Having at least 2 years of experience as a Customer Service/Frontliner/Customer Relations Officer - Possessing good communication skills - Having an attractive and neat appearance - Able to communicate...

  • Customer Relation Representative

    2 weeks ago

    Bogor, Indonesia PT Mitra Karsa Utama Full time

    **Kualifikasi**: - Wanita/Pria, usia maksimal 27 tahun - Pendidikan mínimal D3 - Pengalaman di Customer Service - Berpenampilan menarik, good looking, clean, tidak bertatto - TB Male min 165cm with proporsional weight - TB Female 157cm with proporsional weight - Vaksin mínimal kedua - Pengalaman dibidang penjualan/marketing mínimal 1 tahun - Mampu...

  • Customer Service

    4 weeks ago

    Bogor, Indonesia Sinergi Group Full time

    **Kualifikasi** - Pendidikan min. SMA/SMK - Memiliki pengalaman min. 1 tahun sebagai Customer Service - Memiliki kemampuan komunikasi verbal dan tertulis yang baik - Memiliki sikap ramah dan target oriented - Terbiasa dalam mengelola leads - Mampu memberikan pelayanan dan saran solutif terhadap pertanyaan dan keluhan pelanggan **Tanggung Jawab** -...

  • Customer Service

    4 weeks ago

    Bogor, Indonesia PT. Sinergi Ayu Semesta Full time

    Pendidikan Minimal SMK atau sederajat, - Diutamakan Wanita - Pengalaman mínimal 1 tahun sebagai Sales Retail / Online / Telesales / Telemarketing (Lebih Disukai) - Fresh Graduate jurusan pemasaran - Berorientasi pada kepuasan pelanggan - Dapat bekerja dengan target - Kemampuan Komunikasi dan Negosiasi yang baik - Dapat mengoprasikan Komputer Ability to...