Sr Representative, Customer Experience
7 days ago
Sr Customer Care Representative, Taste & Beyond
We are honored to be the first company that have renewed an upgraded our EDGE certification in our industry worldwide. Now we are one of only 2 companies in the world, to be globally certified by EDGE at MOVE level, the world’s leading business certification standard for gender equality in the workplace.
We are continuously seeking ways to foster a workplace where all our colleagues feel they have equal chances to succeed (the Gender Equality certification is one step of our diversity and inclusion journey).
Diversity is the range of human differences, including but not limited to race, ethnicity, gender, gender identity, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.
Diversity focuses on the differences, while inclusion is the deliberate act of welcoming diversity and creating an environment where all different kinds of people can thrive and succeed.
This function will be reporting to the Senior Customer Care Manager and based in Firmenich manufacturing plant at Cileungsi
**Key Responsibilities**:
- Promote the "Customer Orientated" value within the Supply Chain Organization
- Build an intimate relationship with Firmenich commercial partners and Customers' key representatives
- Provide solid customer service support to commercial and prospects.
- Have close collaboration with commercial and related' stakeholders (internal & external) to deliver challenging customers' requirements / needs
- Versatile and quick to address customer, commercial and related stakeholder's challenges/concerns while ensuring on time deliveries (Post Goods Issued timely)
- Maintain clear effective communications with customers by highlighting potential issues, opportunities and action plans if such situations arise.
- Thorough follow up and closure on customer feedback and complaints
- Monitor & track overseas shipments from affiliates till customers' receipt besides overseeing local plant supply to customers.
- Assist to reduce overall inventory cost by optimizing forecast, providing good analysis and provision of customer demand, rigorous monitoring of on-time deliver
- Participate in projects which requires Customer Service involvement
**We value**:
- Bachelor Degree in Engineering major and equivalent, min 3 years of experience in Customer Service/Customer Care/Order to Cash is preferred
- Individual who carries a growth mindset
- Team Player, Positive attitude, Meticulous and Analytical
- SAP experience such as Sales & distribution & Materials Management Module is preferred
- Excellent interpersonal, written and verbal communication skills (in English).
- Demonstrate professionalism and confidence in customer management
- Possess excellent listening, sense of urgency and problem-solving skills
- Able to work independently and effectively under pressure
**We offer**:
- Join a talented, dynamic and diverse team and working environment. We are passionate about people, cultures, trends, brands.
- A global and diverse working environment
- Highly dynamic and multicultural company
-
Customer Sales Representative
5 days ago
Bogor, Indonesia Ephunter Indonesia Full timeWe are Headhunter / Talent Search company, one of our clients from Tire Manufacture located at Citereup Bogor is looking for Customer Sales Representative: - Level Position : Staff to senior staff - Experienced : at least 2 years with same position - Skill : Customer Oriented, Detail, English Fluent, Passion in Sales, Computer Skill **Requirements**: -...
-
Customer Experience Representative
4 days ago
Bogor, Indonesia Firmenich Full timeWe are honored to be the first company that have renewed an upgraded our EDGE certification in our industry worldwide. Now we are one of only 2 companies in the world, to be globally certified by EDGE at MOVE level, the world’s leading business certification standard for gender equality in the workplace. We are continuously seeking ways to foster a...
-
(Textile) Customer Sales Representative
1 week ago
Bogor, Indonesia MatchaTalent Full time**About the Company** Our client is a joint venture between Indonesia and Turkish manufacturing company which is producing tires, filament yarn (nylon, polyester, rayon fibre), nylon tire cable, and polyester raw material (purified terephthalic acid). They are operated since April 1987, being under Turkish company. **Responsibilities**: - Update sales...
-
Customer Service Representative
6 days ago
Bogor, Indonesia Mitracomm Ekasarana PT Full timeMenangani customer complain secara Face to Face - Memberikan edukasi kepada customer mengenai product - Menawarkan product kepada customer - Laki-laki/Perempuan - Usia maksimal 26 tahun - Pendidikan mínimal D3/S1- IPK Diatas 2.75 - Berpenampilan baik - Komunikatif & mampu bernegosiasi - Fresh graduate dipersilahkan melamar- Belum Menikah - Dapat bekerja...
-
Sales Representative Retail
3 weeks ago
Bogor, Indonesia PT MORNING GLORY STATIONARY Full timeResearch the prospects of new business opportunities and hunt for new customers in product purchases - Build and maintain relationships with clients and client prospects - Manage daily Sales activities to ensure they perform well - Assist to resolve bills and problems (if any) with customers - Stay abreast of trends and competitors to identify improvements...
-
Sales Representative
7 days ago
Bogor, Indonesia PT INTERNATIONAL REAL ESTATE EXPERT Full timeWe are looking for a professional Real Estate representative for selling and marketing our products. This is a great opportunity for someone looking to grow their career in real estate. **Requirements**: - Proven working experience as a Real Estate Agent or Real Estate Salesperson. - Ability to work independently combined with excellent interpersonal...
-
Partnership Representative Bogor
1 week ago
Bogor, Indonesia PT Global Urban Esensial Full timeCoordinate and maintaining relationships with hospitals / clinics / healthcare organizations / doctors - Manage marketing program/activities both online and offline to increase the number of new and qualified users - Processing agreements with external parties - Provide insights and recommendations about product improvement - Minimum Qualifications: At least...
-
Area Sales Representative
2 weeks ago
Bogor, Indonesia Sinergi Performa Cipta Full time**Min D3/S1 in relevant field with min 1 year experience**: - **Have experience as Salesman FMCG or MDS FMCG are most preferred**: - **Familiar with Ms Office /Google tools**: - Willing to work on fields and have own vehicle (motorcycle) - Domicile/reside in Bogor and know Bogor area in detail **General Job Description**: - Engage with existing...
-
Head of Logistics
5 days ago
Bogor, Indonesia Goodyear Full timeLocation: ID - Bogor Goodyear Talent Acquisition Representative: Bon Jovi Oredeña Sinday Sponsorship Available: No Relocation Assistance Available: No **Responsibilities**: - Optimise Supply Chain Cost to serve - Transportation & Warehpusing Cost. Work with all stakeholders in developing a robust warehousing & transportation process, performance...
-
Customer Service Offline
1 week ago
Bogor, Indonesia Spilla Jewelry Full time**Kualifikasi**: - Penempatan Spilla Jewelry **Bogor**: - Wanita, usia maksimal 27 tahun - Minimal lulusan S1 dari semua jurusan (Jurusan Ilmu Komunikasi/Managemen Pemasaran/Perhotelan/Hospitality lebih diutamakan) - Memiliki pengetahuan dan minat di bidang hospitality - Memiliki kemampuan komunkasi yang baik - Memilki kemampuan untuk handling complaint -...
-
Customer Relation Representative
2 weeks ago
Bogor, Indonesia PT Mitra Karsa Utama Full time**Kualifikasi**: - Wanita/Pria, usia maksimal 27 tahun - Pendidikan mínimal D3 - Pengalaman di Customer Service - Berpenampilan menarik, good looking, clean, tidak bertatto - TB Male min 165cm with proporsional weight - TB Female 157cm with proporsional weight - Vaksin mínimal kedua - Pengalaman dibidang penjualan/marketing mínimal 1 tahun - Mampu...
-
Customer Service
1 week ago
Bogor, Indonesia Sinergi Group Full time**Kualifikasi** - Pendidikan min. SMA/SMK - Memiliki pengalaman min. 1 tahun sebagai Customer Service - Memiliki kemampuan komunikasi verbal dan tertulis yang baik - Memiliki sikap ramah dan target oriented - Terbiasa dalam mengelola leads - Mampu memberikan pelayanan dan saran solutif terhadap pertanyaan dan keluhan pelanggan **Tanggung Jawab** -...
-
Customer Service
5 days ago
Bogor, Indonesia PT. Sinergi Ayu Semesta Full timePendidikan Minimal SMK atau sederajat, - Diutamakan Wanita - Pengalaman mínimal 1 tahun sebagai Sales Retail / Online / Telesales / Telemarketing (Lebih Disukai) - Fresh Graduate jurusan pemasaran - Berorientasi pada kepuasan pelanggan - Dapat bekerja dengan target - Kemampuan Komunikasi dan Negosiasi yang baik - Dapat mengoprasikan Komputer Ability to...
-
Customer Service
5 days ago
Bogor, Indonesia PT. Sinergi Ayu Semesta Full timePendidikan Minimal SMK atau sederajat, - Diutamakan Wanita - Pengalaman mínimal 1 tahun sebagai Sales Retail / Online / Telesales / Telemarketing (Lebih Disukai) - Fresh Graduate jurusan pemasaran - Berorientasi pada kepuasan pelanggan - Dapat bekerja dengan target - Kemampuan Komunikasi dan Negosiasi yang baik - Dapat mengoprasikan Komputer Ability to...
-
Walk in Customer Service
4 weeks ago
Bogor, Indonesia PT Magada Tirta Amerta Full time**Requirements**: - Min D3/S1 any major With a GPA of 2,75 - Clear Articulation and good communication in Bahasa - Have experience in the customer service area or sales area - Typing skill with WPM 50 & Accuracy 90% - Sense Of Empathy - Energetic and agile - Min. Fresh graduate and max 2 years in the same position (entry-level) - Attention to detail -...
-
Customer Service Ftth
3 weeks ago
Bogor, Indonesia JALA LINTAS MEDIA GROUP Full timeMenangani keluhan pelanggan melalui platform sosial media - Meneruskan tiket keluhan pelanggan kepada divisi terkait - Membuat laporan atau report kepada atasan - Memberikan solusi kepada pelanggan jika terjadi gangguan internet Pay: From Rp4,500,000 per month **Education**: - D1-D4 (preferred) **Experience**: - Customer Service: 1 year (preferred)
-
Customer Relationship Management Officer
1 week ago
Bogor, Indonesia PT Gema Mulia Semesta (SOUVIA) Full timeImplement all CRM business processes through and through based on standard doperating procedure and guidance which has been made along with other CRM Officers and Head of CRM Build rapport and establish a good relationship with existing customers to ensure customers’ needs and concerns are met efficiently and effectively and execute all CRM strategies to...
-
Internship/customer Service
1 week ago
Bogor, Indonesia PT CMM Global International Full timeRequirement: - **High school diploma or equivalent (at least final year student)**: - Excellent communication and interpersonal skills - Strong problem-solving and conflict-resolution abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - **Flexibility to work in occasional weekend or holiday schedules**: -...
-
Sales Specialist
1 week ago
Bogor, Indonesia DKSH Full time**Location**:Bogor Ciawi, ID**Job Summary** Sales Specialist supports the Sales Manager and the Manager, Local Business Line in day-to-day business with the aim to be developed into the role of a Sales Manager **General Responsibilities** - Support the (Senior) Sales Manager and Manager, Local Business Line in managing day-to-day business - Visit customers...
-
Spg & Spb
7 days ago
Bogor, Indonesia PT Trimitra Putra Mandiri Full timeLOKER SGS (SMATFREN 4G SPESIALIS) & SDS (SMARTFREN DIRECT SALES) - PRIA/WANITA - USIA MAX 30 THN - PENDIDIKAN MIN SMA/SMK BENEFIT - GAJI POKOK - INSENTIF/BONUS - BPJS KETENAGAKERJAAN - BPJS KESEHATAN - TUNJANGAN KOMUNIKASI - KARIR - PENEMPATAN SESUAI DOMISILI TOKO/OUTLET AREA : CILEUNGSI (BOGOR) JOBDESK - Melakukan check stock produk - Melakukan penjualan...