Developer Support

4 days ago


Jakarta, Indonesia B3 Networks Pte Ltd Full time

**JOB REQUIREMENTS**:

- Experience minimum 2 years as Developer Support. Fresh Graduate Welcome.
- Mastering or willing to learn the programming language used, namely: _Javascripts (Node.JS), Phyton, PHP, C# (.NET Core)_
- Experience with AWS service suite, including (but not exhaustively): _TCP/IP Protocol Suite, VPC, DNS/Route 53, Lambda, S3, CloudWatch, RDS, MySQL, SQL Server, CloudFront, IAM, KMS, Secret Manager, WAF, SNS, API Gateway, AWS Developer Tools, CloudInformation, CDK, AWS Organizations, System Manager._
- Familiarity with Linux and Windows server administration : _Bash, SSH, Nginx, Kestrel (ASP.NET Core), Docker, Hyper-V_
- Familiarity with software development lifecycle best practices : _Branching/Merging, Code design patterns and refactoring, Enterprise architecture and integration patterns, Documentation trail discipline_
- Familiarity with infrastructure operational best practices : _Monitoring and Alert, High Availability, Scalability, Security in depth, Disaster Recovery_
- Passion for learning new technologies and methodologies to devise improved solutions
- Dedicated to good teamwork and delivery of high-quality results
- Able to communicate effectively in written and spoken English

**RESPONSIBILITIES**
- Perform root cause analysis on issues that lead to implementation of processes to prevent repetitive issues;
- Research problem tickets to resolve data, setup, and code issues to provide responsive correction of issues;
- Manage third party components used in the different MFI Applications;
- Work on projects to better improve Production Support model and processes;
- Interact with internal business customers, operation personnel, and development groups in troubleshooting and correction of issues;
- Maintain knowledge base documentation;
- Monitor automated system alerts, log files, and other monitoring tool output;
- Design and develop emergency patches to address critical production issues;
- Conduct analysis on issues that lead to implementation of processes to prevent repetitive issues;
- Assist in providing support by participating in weekly on-call rotation;
- Assist in prioritization of enhancement and defect resolution.

**Job Types**: Full-time, Fresh graduate

**Salary**: From Rp5,000,000 per month



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