Software Implementation Engineer

2 weeks ago


Jakarta, Indonesia MileApp Full time

**What You’ll Be Doing**:

- Act as the liaison between clients and the internal engineering & data teams.
- Gather and document client requirements accurately.
- Manage data import/export processes with high accuracy and efficiency.
- Code and implement solutions using PHP
- Utilize Excel and other software for data transformation, reporting, and validation.
- Support clients post-implementation, troubleshooting any issues.

**How Your Success is Measured**:

- Client Satisfaction Score (CSAT): Measured through client feedback surveys (Target: 85%+).
- Data Accuracy Rate: Percentage of correct imports/exports without errors (Target: 90%+).
- Number of Support Issues Resolved: Response time and resolution effectiveness (Target: 95% resolved within SLA).
- Minimum Qualifications: Bachelor’s degree in IT, Business, Data Analytics, or a related field.
- 2+ years of experience in software implementation, data management, or business analysis.
- Strong Excel skills (advanced functions, pivot tables, data validation, macros preferred).
- Proficient in SQL language (MySQL/PostgreSQL) to perform data operations
- Proficient in web coding language (PHP/Laravel)
- Proficient in creating and utilizing APIs (Postman)
- Experience in handling client communication and requirements gathering.
- Familiarity with database structures and data import/export processes.
- Ability to generate concise, clear reports summarizing project progress.
- Strong problem-solving skills and attention to detail.

MileApp, an Indonesia-based SaaS company, specializes in field workforce management solutions for leading enterprises, including Unilever, P&G, and Philip Morris. Trusted by over 50,000 users, MileApp powers the execution of more than 1 million field jobs every month. Since its inception in 2017, MileApp has achieved an impressive 100x revenue growth—entirely through organic expansion.


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