IT Operation Manager

7 months ago


Jakarta, Indonesia PT Phintraco Technology Full time

Managing and upholding the troubleshooting escalation process

Assisting with IT equipment sourcing and budgeting

Occasionally working with third parties to rectify issues

Identifying gaps in the support process and amending it accordingly

Effectively delegate any maintenance issues to be resolved on each shift and small projects to the right skills in the team, planning and managing

Adhere to daily and weekly checks to ensure smooth operation of site

Develop a Planned Preventative Maintenance (PPM) schedule, ensure full preventative maintenance is carried out, plan in missed maintenance activities, and lead the team to deliver effectively
Minimum 5 years experiences as an Operation Manager for Support and Maintenance Projects

Experience in customer service is essential, as is several years’ experience in a 1st or 2nd line IT support

**Excellent software knowledge, including**: Microsoft products, MS SQL, Exchange, and Apple iOS system

Excellent knowledge of IT services methodology such as ITIL, ITSM and others methodology (ITIL or ITSM Certificate will be an advantage)

Proficiency in Internet Languages, i.e., PHP, Linux, Apache, MySQL, and others

Bachelor degree in Computer Science, Management or Engineering

Qualified or working towards a recognised PPM qualification (PMP, MSP and/or PRINCE2)


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