Representative, Server Support Specialist

3 months ago

Jakarta, Indonesia PT Kyndryl Solutions Indonesia Full time

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**
- Perform Storage and backup system provisioning and housekeeping.
- Perform Daily, weekly, monthly, and yearly backup for data according to OLA backup, to ensure data availability is achieved.
- Proactively monitor the availability, capacity and performance of the storage and backup system (including storage, backup hardware). - Respond to any incident and unplanned/unscheduled downtime of the storage and backup system within the defined service level.
- Escalate to hardware maintenance provider for any hardware failures.
- Ensure all backup and restore process follow standard and procedure.
- Provide regular report.

**Required Technical and Professional Expertise**
- Server administration: Ability to manage and maintain server operating systems, including installation, configuration, and maintenance.
- Virtualization: Expertise in virtualization technologies such as VMware, Hyper-V, and KVM, including the ability to design, implement, and manage virtual infrastructure.
- Networking: Expertise in network protocols, including TCP/IP, DNS, DHCP, VPN, and advanced routing protocols such as BGP, OSPF, and EIGRP.
- Storage: Expertise in storage technologies like Veeam, SAN, NAS, and RAID, including the ability to design, implement, and manage storage infrastructure.
- Security: Expertise in security technologies like firewalls, intrusion detection/prevention systems, and antivirus software, as well as the ability to design, implement, and manage security infrastructure. - Backup and recovery: Expertise in backup and recovery technologies and procedures, including the ability to design and implement backup and recovery strategies.
- Scripting and automation: Expertise in scripting languages like PowerShell, Python, and Bash, including the ability to automate routine tasks and optimize workflows.
- Cloud technologies: Familiarity with cloud technologies such as AWS, Azure, and Google Cloud, including the ability to design, implement, and manage cloud infrastructure.
- High availability and disaster recovery: Expertise in designing and implementing high availability and disaster recovery solutions for server infrastructure.
- Troubleshooting: Ability to diagnose and troubleshoot complex server hardware and software issues, as well as the ability to research and identify solutions to complex problems.

**Preferred Technical and Professional Experience**
- Communication skills: Effective communication skills are essential for an IT server specialist mid-level. They need to be able to communicate technical information to non-technical stakeholders, collaborate with colleagues, and write technical documentation.
- Leadership skills: IT server specialists should possess strong leadership skills, including the ability to lead a team, mentor junior staff, and delegate tasks effectively.
- Analytical and problem-solving skills: IT server specialists should have strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
- Customer service: A good IT server specialist mid-level should have excellent customer service skills to handle customer complaints, provide technical support, and ensure customer satisfaction.
- Knowledge of emerging technologies: IT server specialists should keep themselves updated with the latest emerging technologies to stay ahead of the curve and suggest innovative solutions to business problems.
- Teamwork and collaboration: IT server specialists should have strong teamwork and collaboration skills to work effectively with cross-functional teams, share knowledge, and foster a positive work environment.
- Foundational knowledge of cloud infrastructure preferably certified.

**Required Education**

Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndry

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