![Ivosights](https://media.trabajo.org/img/noimg.jpg)
Reporting Call Centre
2 weeks ago
Ivosights is a Technology company which aim to leverage the implementation of IT as customer engagement platform. With the development of Ripple10 and Sociomile as our product champion, Ivosights has been able to deliver a product for its client to understand, engage, and delight its customer. As we aim to boost our growth target, we are looking for more highly-motivated and result-driven talent to join our team and grow together.
**Please Check Out Website for the futher**:
Membuat Report operasional Contact Center, diantaranya mencakup:
Report Reguler (daily, Weekly, Monthly) operasional Contact Center, mencakup laporan kinerja performansi, budget Control, dll
Report Ad-Hoc sesuai kebutuhan management atau klien
Visualisasi Data berupa penyajian report dalam bentuk Presentasi dan Online Realtime Dashboard
Melakukan monitoring, evaluasi dan analisa atas kinerja performansi Contact Center
Berkoordinasi dengan team / departemen lain
Pengembangan dan pemeliharaan alat dan system pelaporan
Kepatuhan dan pemenuhan aspek audit
Excellent in Excel & Gsheet
Pemahaman Contact Center Metric
Ketrampilan aplikasi ekstraksi & pengolah data (MS Access, SQL, tableu, dan semisalnya)
Keen eye for details
Kemampuan komunikasi penyampaian data & Analisa
Kreativitas dalam Visualisasi data (Excellent in ppt)
Pemahaman tentang data Privasi & Security
Ketrampilan management Waktu
Minimum D-3 / Pengalaman Contact Center
English Proficiency - Active intermediate
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