Reporting Call Centre

2 weeks ago


Jakarta, Indonesia Ivosights Full time

Ivosights is a Technology company which aim to leverage the implementation of IT as customer engagement platform. With the development of Ripple10 and Sociomile as our product champion, Ivosights has been able to deliver a product for its client to understand, engage, and delight its customer. As we aim to boost our growth target, we are looking for more highly-motivated and result-driven talent to join our team and grow together.

**Please Check Out Website for the futher**:
Membuat Report operasional Contact Center, diantaranya mencakup:
Report Reguler (daily, Weekly, Monthly) operasional Contact Center, mencakup laporan kinerja performansi, budget Control, dll

Report Ad-Hoc sesuai kebutuhan management atau klien

Visualisasi Data berupa penyajian report dalam bentuk Presentasi dan Online Realtime Dashboard

Melakukan monitoring, evaluasi dan analisa atas kinerja performansi Contact Center

Berkoordinasi dengan team / departemen lain

Pengembangan dan pemeliharaan alat dan system pelaporan

Kepatuhan dan pemenuhan aspek audit
Excellent in Excel & Gsheet

Pemahaman Contact Center Metric

Ketrampilan aplikasi ekstraksi & pengolah data (MS Access, SQL, tableu, dan semisalnya)

Keen eye for details

Kemampuan komunikasi penyampaian data & Analisa

Kreativitas dalam Visualisasi data (Excellent in ppt)

Pemahaman tentang data Privasi & Security

Ketrampilan management Waktu

Minimum D-3 / Pengalaman Contact Center

English Proficiency - Active intermediate


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