Technical Support

1 week ago

Malang, Indonesia PT. Kasir Pintar Internasional Full time

Jobdesc:

- Menganalisis masalah yang dilaporkan oleh pelanggan, mengidentifikasi penyebabnya, memberikan solusi atau panduan untuk mengatasi masalah tersebut.
- Memberikan panduan dan bantuan untuk instalasi produk atau perangkat lunak, termasuk konfigurasi awal.
- Memberikan dukungan teknis dalam mengatasi masalah yang berkaitan dengan perangkat keras, perangkat lunak, atau jaringan dengan memberikan solusi, pembaruan perangkat lunak, atau pemulihan data.
- Memberikan konsultasi dan rekomendasi kepada pelanggan tentang cara meningkatkan kinerja atau memaksimalkan penggunaan produk atau layanan.
- Mencatat detail setiap permintaan atau masalah pelanggan, termasuk solusi yang diberikan dalam sistem pelacakan atau basis data dukungan teknis.
- Memberikan dukungan jarak jauh untuk mengatasi masalah pelanggan dengan mengakses perangkat pelanggan secara online.
- Memberikan pelatihan singkat kepada pelanggan tentang cara menggunakan produk atau layanan secara efektif dan aman.
- Berkomunikasi dengan pelanggan dengan cara yang jelas, ramah, dan profesional.
- Berkoordinasi dengan tim internal, seperti tim Developer atau tim teknis, untuk mengatasi masalah yang lebih kompleks atau memperbaiki bug dalam produk.

Kualifikasi:

- Minimal pendidikan D3/S1 di bidang Teknik Informatika, Sistem Informasi, atau bidang terkait.
- Pengalaman kerja di bidang dukungan teknis atau posisi serupa mínimal 1 tahun.
- Memiliki pengetahuan mendalam tentang perangkat keras, perangkat lunak, dan jaringan.
- Kemampuan analisis dan pemecahan masalah yang baik.
- Keterampilan komunikasi yang baik dan mampu memberikan layanan pelanggan yang ramah dan profesional.
- Memiliki kemampuan untuk bekerja secara mandiri maupun dalam tim.
- Pengalaman dalam memberikan dukungan jarak jauh dan menggunakan alat-alat remote support adalah nilai tambah.
- Mampu berkomunikasi dalam bahasa Inggris, baik lisan maupun tulisan, adalah nilai tambah.

**Job Type**: Contract

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