Telesales Team Leader

3 months ago

Jakarta, Indonesia Home Credit Indonesia Full time

Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money - we got them covered Our presence can be found both online and offline.

We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems - helping to build a more resilient world.

Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.

Manage team performance to achieve daily and monthly targets (Sales number, Quality score). One team consists of 15 - 18 Telesales Operators (TSO)

Monitor and optimize TSO utilization for productivity (break/lunch, call time, not ready time, etc)

Ensure team follow rules based on Code of Conduct

Conduct daily group briefing and 1-1 coaching

Report performance on an hourly, daily, weekly, and monthly basis

Manage TSO attendance and lateness

Listen to TSO recordings to ensure they deliver the expected quality

Flooring, to get an idea of what situation happening on the floor

Analyze daily performance based on dashboard data

Listen to TSO recordings to ensure they deliver the expected quality

Do selling activity to experience selling process

**Qualifications**:
**Required language(s)**: English, Bahasa Indonesia

At least 2 year(s) of working experience in the related field is required for this position.

Preferably Supervisor / Coordinators specializing in Sales - Telesales/Telemarketing or equivalent.

Contract position(s) available.

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