Technical Support Specialist
2 months ago
**Technical Support Specialist**:
- Yogyakarta, Indonesia- Support, Fulltime***
**Detail**:
**Peran**
- Sebagai Technical Support Specialist di DomaiNesia, Anda bertanggung jawab untuk memberikan panduan dalam menyelesaikan masalah pelanggan dan menyampaikan informasi yang jelas tentang produk DomaiNesia.**Tanggung Jawab Utama**
- Membantu menjawab permasalahan yang diberikan oleh pelanggan baik melalui tiket, chat, ataupun tatap muka.
- Membantu menyelesaikan masalah yang berkaitan dengan hal-hal teknis hingga tuntas.
- Memberikan pelayanan kepada pelanggan untuk masalah yang berkaitan dengan hosting pelanggan seperti debugging situs dan pengaturan awal situs pelanggan.
- Membantu mengelola environment teknis untuk memínimalkan gangguan bagi pelanggan.
- Membantu memonitor hosting environment dan uptime server.
**Persyaratan**
- Bersedia bekerja untuk ditempatkan di Yogyakarta dalam sistem kerja shifting, terutama shift tengah malam dan akhir pekan.
- Memiliki keterampilan pemecahan masalah yang baik.
- Memiliki kemampuan kerjasama tim yang baik.
- Teliti dan memiliki pemikiran logis.
- Memiliki pengetahuan dasar tentang cara kerja sistem operasi dan server.
- Kemampuan menjelaskan masalah teknis dengan jelas kepada pelanggan.
- Memiliki keterampilan mendengarkan permasalahn dengan baik dan dapat mengidentifikasi permasalahan dengan baik.
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