Front Office Manager

1 week ago

Bekasi, Indonesia Marriott International, Inc Full time

**Additional Information**
**Job Number**24164688
**Job Category**Rooms & Guest Services Operations
**Location**Fairfield by Marriott Bekasi, Jl. Ahmad Yani Kav No.1, Bekasi, Indonesia, Indonesia
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**HOTEL DESCRIPTION**

The 242-key Four Points by Sheraton Bekasi and the 162-key Fairfield by Marriott Bekasi will form part of a new mixed-use development, which will also feature non-branded residential, commercial and retail facilities. The two hotels will share amenities such as the ballroom, 10 meeting rooms, a swimming pool and a fitness center. The Four Points by Sheraton will be located on the higher floors of the building, while the Fairfield by Marriott will occupy the lower floors. The development is situated on Jalan Ahmad Yani, providing accessibility to attractions such as Snow World International, Grand Galaxy Park and various industrial areas. The hotels are expected to open their doors in Q4 2024.

**JOB SUMMARY**

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.

**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.

**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that

  • Training & Development Officer

    3 weeks ago

    Bekasi, Indonesia PT Swakarya Insan Mandiri (Head Office) Full time

    **Descriptions**: - Create and modified training module - Manage training activity - Actively coordinated with other department - Design training need analysis (TNA) - Monitor, evaluate or record training activities program effectiveness and learning journey **Requirements**: - Bachelor degree at any majors - Proven experience as Training & Development...

  • Account Management

    3 weeks ago

    Bekasi, Indonesia PT Swakarya Insan Mandiri (Head Office) Full time

    **Responsibilities**: - Maintain strong relationships with clients by providing exceptional service, understanding their objectives and guiding them toward suitable solutions. - Handling client communication by various channels (telephone, WhatsApp, electronic mail). - Develop and maintain positive client relationships by meeting & reporting regularly. -...

  • Front Desk Agent

    7 days ago

    Bekasi, Indonesia Hotel Santika Mega City Bekasi Full time

    Front Desk Agent (F) - Min. Diploma or Bachelor's Degree - Min. 2 year experience in a similar position (Hospitality Management) - Fluent in English - Good Communication - Positive attitude and outgoing person "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon...

  • Marketing Support Officer

    1 week ago

    Bekasi, Indonesia PT Swakarya Insan Mandiri (Head Office) Full time

    Carrying out various administrative work within the company, (correspondence, documentation, archiving). - Prepare tender documents - Support marketing executives in managing various projects. - Support in analyzing data. **Job Qualification**: - Minimum bachelor degree of Management or any related major - Minimum 2 years of working experience as Marketing...

  • Branch Staff

    2 weeks ago

    Bekasi, Indonesia Bobobox Full time

    Bobobox is an Indonesian tech property start-up aiming to be the best on-demand recharging solution for everyone to get quality rest. We are looking for hospitality professionals to join our branch team as Branch Staff (multi roles as Front Office and Housekeeping Staff) - Bobobox Mega Bekasi **Requirements**: - _**Relevant work experiences at...

  • Marketing Support Officer

    3 weeks ago

    Bekasi, Indonesia PT Swakarya Insan Mandiri (Head Office) Full time

    Carrying out various administrative work within the company, (correspondence, documentation, archiving). - Prepare tender documents - Support marketing executives in managing various projects. - Support in analyzing data. **Job Qualification**: - Minimum bachelor degree of Management or any related major - Minimum 2 years of working experience as Marketing...

  • Front Office

    7 days ago

    Bekasi, Indonesia RS KARTIKA HUSADA JATIASIH Full time

    Perempuan - Usia maksimal 25 tahun - Pendidikan mínimal D3 - Diutamakan berpengalaman - Dapat bekerjasama dengan tim atau individu - Jujur, disiplin dabertanggung jawab Jenis Pekerjaan: Penuh Waktu

  • Supervisor-front Office

    2 weeks ago

    Bekasi, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24213829 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Bekasi, Jalan Ahmad Yani Kav No 1, Bekasi, Indonesia, Indonesia, 17530 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International, fırsat eşitliği sunan bir işverendir. İstihdam...

  • Supervisor-front Office

    4 weeks ago

    Bekasi, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25018054 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Bekasi, Jalan Ahmad Yani Kav No 1, Bekasi, Indonesia, Indonesia, 17530 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - A Marriott International é uma empresa que oferece oportunidades iguais de...

  • Supervisor-front Office

    4 weeks ago

    Bekasi, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25018054 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Bekasi, Jalan Ahmad Yani Kav No 1, Bekasi, Indonesia, Indonesia, 17530 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International jest pracodawcą zapewniającym równe szanse....

  • Supervisor-front Office

    4 weeks ago

    Bekasi, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25018054 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Bekasi, Jalan Ahmad Yani Kav No 1, Bekasi, Indonesia, Indonesia, 17530 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International applica una politica di pari opportunità. Crediamo...

  • Account Executive

    2 weeks ago

    Bekasi, Indonesia PT Swakarya Insan Mandiri (Head Office) Full time

    **Responsibilities**: - Maintain strong relationships with clients by providing exceptional service, understanding their objectives and guiding them toward suitable solutions. - Handling client communication by various channels (telephone, WhatsApp, electronic mail). - Develop and maintain positive client relationships by meeting & reporting regularly. -...

  • Supervisor-front Office

    4 weeks ago

    Bekasi, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25018054 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Bekasi, Jalan Ahmad Yani Kav No 1, Bekasi, Indonesia, Indonesia, 17530 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de estudios secundarios o...

  • Officer Procurement

    1 week ago

    Bekasi, Indonesia PT Riung Mitra Lestari Full time

    Officer Procurement (Supplier Management) - Berintegritas, ulet, dan memiliki inisiatif yang tinggi - Pendidikan Min. D3. jurusan Teknik / Statistik/Management - Pengalaman dibidang procurement mínimal 3 tahun. - Menguasai ISO 9001, 14001, dan 45001 - Dapat menggunakan Software Microsoft Officer dan SAP dengan baik - Memiliki pengalaman di bidang kontruksi...

  • Supervisor-front Office

    4 weeks ago

    Bekasi, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25018054 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Bekasi, Jalan Ahmad Yani Kav No 1, Bekasi, Indonesia, Indonesia, 17530 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management -...

  • Sourcing & Recruitment Strategic

    6 days ago

    Bekasi, Indonesia PT Swakarya Insan Mandiri (Head Office) Full time

    **Descriptions**: - Responsible for sourcing & recruitment strategy & development. - Developing SOP, policies, rules, regulations and other strategies related to sourcing & recruitment process. - Maintain & make sure all development & procedures implementation are going well. **Requirements**: - Bachelor degree of **Psychology / Management **or any...

  • Supervisor-front Office

    4 weeks ago

    Bekasi, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25018054 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Bekasi, Jalan Ahmad Yani Kav No 1, Bekasi, Indonesia, Indonesia, 17530 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Traiter toutes les entrées des clients, vérifier leur identité, la...

  • Recruitment Supervisor

    3 weeks ago

    Bekasi, Indonesia PT Swakarya Insan Mandiri (Head Office) Full time

    **Job Responsibility**: - Manage and lead the Recruitment Team to effectively meet business needs. - Develop hiring strategies, interview assessments, and procedures in alignment with company objectives. - Prepare plans for hiring forecasts and sustainability as part of the company’s strategic planning. - Forecast weekly and monthly hiring needs and...

  • Resepsionis

    2 weeks ago

    Bekasi, Indonesia PT Putra Buana Karyatama Full time

    Persyaratan Penampilan menarik, rapi, dan sopan Mampu menjalin komunikasi yang baik antara pihak intern, maupun pihak ekstern Pembawaan ramah, aktif, dan cekatan Teliti terhadap detail Dapat bekerjasama, dan dapat bekerja dalam team Tanggung Jawab Menjalankan semua pekerjaan yang berhubungan dengan bagian Front Office. Tentang Perusahaan PT Putra...

  • Marketing Communication Officer

    1 week ago

    Bekasi, Indonesia Jakarta Event Enterprise Full time

    **Responsibilities**: - Profesi Marketing & Communication Officer ini juga diperuntukkan bagi Anda yang mencari posisi: Marketing & Public Relation Officer, Brand Communication Officer, Assistant Brand Manager - Membangun merek perusahaan yang dapat dilihat di dunia nyata dan maya - Menemukan orang & institusi/organisasi yang tepat untuk menciptakan...