Account Manager

1 week ago


Jakarta, Indonesia NOKIA Full time

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

**What you will learn and contribute to**

The Account Manager is a sales professional with technical and business understanding of telecoms solutions, responsible for generating orders and revenues by selling Nokia’s solutions to customer.

**Main Responsibility Areas**
- Accountable for a single large mobile customer, carrying independent sales targets.
- Constantly interacts with key stakeholders within customers, understanding their objectives, challenges and remit to increase own effectiveness.
- Manage daily customer sales activities, ensuring customer queries are being dealt with in an effective and timely manner.
- Identifies and develops new business opportunities, in collaboration with pre-sales experts.
- Coordinates activities among sales, pre-sales and other functions based on in-depth organizational understanding (Mode of Operations, processes, etc) and relevant market knowledge, in order to meet business objectives
- Participates in pricing strategies and contract negotiations and actively provides useful input.
- Solves complex problems based on sophisticated analytical thought and complex judgment.
- Acts as a professional leader for staff and task forces, often the most senior and recognized sales professional in a team, who serves as best practice resource.
- Communicating vital customer information internally to relevant Sales & Executive teams.

**Key Interfaces**
- Customers (CxO, Procurement, VP technical heads)
- CBT/CT Head
- BG (Head of Sales, Pre-sales, Pricing, F&C, Delivery)
- Legal and other Corporate Functions
- Strategy & Sales Ops

**Your skills and experiences**
- Around 8 years relevant experience with a proven track record on direct sales/ solution in Indonesia, selling within the Telecommunication / IT & related services industry
- Fluency in Indonesian and English languages
- Strong technical background and understanding of Fixed access, IP and Optical technology, Data centre, Core, IT Networks solutions, Enterprise, advantage to have good overview of RAN technology (LTE,5G )
- Proven ability to identify, qualify, negotiate and close deals
- Solid performance history of achieving and/or exceeding targets (order intake, revenues, etc.)
- Relevant experience in working with people within a matrix organization
- Building strategic working relationships and Building customer loyalties
- Strong communication, presentation skills and professional customer relationship skills
- Strong customer driven mind-set, energetic, self starter, takes initiative


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