IT Digital Product

2 months ago


Jakarta, Indonesia Talent Tech Full time

Assist customer in troubleshooting and resolving product-related issues.
- Diagnose and troubleshoot software or hardware malfunctions.
- Document and escalate complex issues to higher-level support or engineering teams.
- Work closely with engineering, product development, and quality assurance teams to address and resolve customer issues.
- Provide customer feedback to the product and development teams for continuous product improvement.
- Minimum Bachelor's degree in Computer Science, Information Technology, Engineering, or related fields preferred
- Proven Experience (2-5 years) in a technical support or customer service or product owner role.
- Experience with troubleshooting software, hardware, or SaaS Product
- Familiarty with CRM systems (e.g.,Salesforce, Zendesk) is a plus.
- Familiarity with database, APIs, and basic coding knowledge is an advantage.
- Experience with network and system administration is beneficial.
- Strong problem-solving skills with a technical aptitude.

"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."

"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."



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