Head of Support and Maintenance

2 weeks ago


Jakarta, Indonesia PT Anabatic Digital Raya Full time

**Responsibilites**:
Minimum bachelor degree majoring in Computer Science/Computer Engineering/Informatics or related fields

Having 4 years of work experience in Application Support or System Engineer

Carry out assignments/Tickets/cases to the maximum (fast, precise, and accurate) to achieve the predetermined SLA

Maintain good relations with other work units and customers for customer satisfaction

Developing competency for team members by both soft skills and hard skills

Provide direction and coordination to the team members

Ensure the knowledge management process in the department runs regularly

Conduct performance evaluations on team members

Manage project maintenance both administratively and coordinate any work or problems that exist

**Requirements**:
Have expertise in System/Data Integration (ETL, Web Service)

Have expertise in Database system (MYSQL, Oracle, SQL Query)

Good understanding of Operating System (Windows, Linux Based)

Have expertise in Web Application Server (Web Logic, Apache Tomcat, etc.)

Have expertise in implemented systems/solutions

Good understanding of AML and Fraud concepts in general

Have other specific skills

Have good analytical and problem-solving skills

Able to communicate well to the internal team and customers

Have a good initiative and be proactive at work

Have high integrity at work

Have a passion for achievement to develop at work

Fluent in English



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