Trainer Manager of Fragrance

7 months ago


Jakarta, Indonesia Time International Full time

Identify and develop team of Beauty Advisors through well defined and executed training and coaching plans, to elevate the service standards, skill sets and improve productivity.
- Plan and execute classroom based Training such as Basic Schools Training, campaign launches and all service/skill related training
- Adaptation of training materials & cascade all product launches training materials provided by Regional & International Training department to suit the learning level of the training audiences of markets responsible for.
- Identify and assess training/development needs of sales force via suitable assessment methods
- Work closely with Retail & Operation team to identify talents, set up individual or group training/coaching plan so as to strengthen sales force’s selling skills, product knowledge to improve their KPIs and for their development needs0
- Work with Marketing to synergize campaign related training.
- Periodically evaluate training effectiveness & work towards improving Training ROI
- Manage and develop direct reports ie. Trainer & Field Coach
- Partner closely and adopt regular communication with Regional Training team to get up-to-date information and share with relevant FBP team member so as to ensure alignment with Brand direction and to address any issues/ updates on products for sales team to share with customers accordingly.
- Conduct Makeup Specialist, Makeup Artist, Skincare Therapist, Skincare specialist validation interviews on a need basis
- Elevate the skill sets of all specialist roles
- Manage customer complaints related to Product Allergies

Requirements:

- Strong analytical (reading productivity reports/performance of Bas to gain insight and identify weakness/areas to coach) and organization skills
- Good interpersonal and communications skills
- Team player
- Resourceful
- Creative thinking (to enhance learning)


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